Managment Apprentice in Primary Care

Summary

Kick-start your career in healthcare management with this exciting apprenticeship within a busy NHS GP surgery. Gain hands-on experience in operations, finance, patient services, and business administration whilst working towards a recognised qualification and developing the skills needed for a future leadership role.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

The apprenticeship salary will be paid at the applicable apprenticeship rate and will be paid monthly on the last working day of each month. The successful candidate will be enrolled into a workplace pension, subject to eligibility criteria.

Training course

Leader in adult care (level 5)

Hours

Monday - Friday, between 8.00am - 6.30pm. Exact working hours will be agreed with the successful candidate and training provider. Occasional attendance at staff meetings, training events, or practice development sessions may be required.

37 hours a week

Start date

Monday 13 July 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the day-to-day running of the GP surgery and administrative functions
• Assist with patient service improvement projects and operational planning
• Monitor and report on key performance indicators and practice targets
• Support appointment utilisation, patient access, and workflow management
• Assist with financial administration, budgeting, and resource monitoring
• Produce reports using practice systems and Microsoft Office applications
• Help coordinate meetings, training sessions, and staff communications
• Support quality improvement initiatives and audit activities
• Assist with maintaining policies, procedures, and compliance documentation
• Liaise with staff, patients, NHS organisations, and external stakeholders
• Support recruitment, onboarding, and staff record management
• Contribute to projects aimed at improving efficiency and patient experience

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• 11 Greenfield Crescent, Birmingham, B15 3AU
• 165 HIGH STREET, QUARRY BANK, BRIERLEY HILL, DY5 2AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FAREPORT TRAINING ORGANISATION LIMITED

Training course

Leader in adult care (level 5)

What you'll learn

• Develop and apply systems and processes needed to ensure compliance with regulations and organisational policies and procedures
• Implement strategies to support others to manage the risks presented when balancing individual rights and professional duty of care
• Develop and apply systems and processes that monitor and sustain quality of the service, including assessments, care plans and service delivery
• Lead and support others to work in a person centred way and to ensure active participation which enhances the well-being and quality of life of individuals
• Encourage and enable both staff and people who access care and support to be involved in the co-production of how the service operates
• Manage all resources in delivering complex care and support efficiently and effectively
• Develop and lead implementation of organisational practices to create and sustain a culture that actively champions dignity and respects diversity, inclusion and fairness in the workplace
• Develop and lead a culture that values courage in working in ways that may challenge workers’ own cultural and belief systems
• Develop and implement organisational processes to ensure that records and reports are written clearly and concisely and to keep information safe and preserve confidentiality
• Translate policy and guidance into understandable information for a range of audiences including people who access care and support, carers and families and other colleagues
• Implement systems to train and support work colleagues to enable them to recognise and respond to potential signs of abuse and or unsafe practices, following organisational policies and procedures
• Monitor and evaluate the effectiveness of organisational policies, systems and processes for safeguarding
• Lead the implementation of policies, procedures and practices to manage health, safety and risk to individuals and others in health and social care to ensure compliance with legislation, standards and guidance
• Implement health and safety and risk management policies, procedures and practices to create a culture that values health and well-being in the organisation
• Monitor, evaluate and improve health, safety and risk management policies and practices in the service
• Apply evaluated research and evidence-based practice in own setting
• Take initiative to research and disseminate current drivers in the adult care landscape
• Embed systems to improve performance of self and/or work colleagues through supervision, reflective practice and learning and development opportunities
• Show a well-developed sense of their own behaviour and impact on others modelling a values-based culture
• Create a supportive culture that values initiative and innovation and recognises the variety of skills of all within the service, both workers and individuals supported
• Adopt a team approach, recognising contributions of team members and able to lead a team where required

Training schedule

Training will primarily take place within the workplace at Quarry Bank Medical Centre, allowing the apprentice to gain practical experience alongside experienced healthcare managers and clinicians.

The apprentice will also undertake off-the-job training as part of their apprenticeship programme, delivered by the training provider through a combination of online learning, workshops, and tutor-led sessions.

Training is expected to take place regularly throughout the apprenticeship, typically one day per week or equivalent protected study time, in line with apprenticeship requirements.

The exact training schedule and delivery arrangements will be confirmed with the successful candidate and training provider.

Requirements

Essential qualifications

GCSE in:

• english (grade c)
• maths (grade c)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

Successful applicants will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

Due to the nature of the role, applicants must be able to maintain confidentiality and handle sensitive patient information appropriately.

Applicants should be comfortable working within a busy healthcare environment and communicating with patients, staff, and external organisations.

A professional and reliable approach to attendance, timekeeping, and conduct is essential.

The successful candidate must be willing to complete all mandatory training required for working within an NHS GP surgery.