PNC Bureau Update Office

The Police National Computer is a database containing over 13 Million nominal records (Approximately 12 Million being criminal records). Over 68 Million vehicle records and in the region of 61 Million Driving Licence records. Owned by the Home Office with access being granted to all Police Forces and many other organisations West Midlands Police on average perform in the region of 1 million transactions on the PNC Monthly. The PNC bureau are responsible for updates to the records to ensure that the records owned by the Force are timely and accurate to enable operational colleagues to make operational policing decisions on the most up to date and accurate intelligence and data available.

The main purpose of this role is to process urgent PNC update requests received via Control Works, Forms App and email along with other computer interfaces. To ensure prioritisation of workload to ensure that service level agreements are met and that PNC is updated in a timely manner.

This role is shift work covering 24 hour period including weekends and Bank and Concessionary Holiday and appropriate allowances are paid.

The Role

To be responsible for the operation of the Police National Computer Terminal, other computerised databases and ancillary equipment commensurate with the operation of the PNC Bureau

Key Responsibilities

• To update the PNC system ensuring accuracy of input in accordance with National PNC requirements, Force procedures and the Data Protection Act, including inputting for non-police agencies.
• To operate such other communications or message handling equipment as may be required, including the receipt, logging and forwarding telephone / e- mail messages and updating various indices.
• To act as administrators of the COMPACT missing persons system,
• To perform out of hours VODS and QUEST extended searches on PNC
• To perform all transaction logging enquiries for the Force.
• To process Home Detention Curfew and Early release licences, and to process Hendon Daily Activity File printouts.
• To operate the PNC terminal by inputting requests for information, receiving the replies, following Force security of information procedures, and maintaining and interrogating enquiry indices.
• To assist with PNC faults and breakdowns, resetting passwords, unbarring user IDs and liaising with Hendon Service Desk with regard to terminal unlocking.
• To carry out mandated five yearly reviews of PNC warning signals.
• To maintain the terminal in efficient order, including the cleaning of keyboard, screen etc. and the operation of routine security precautions.
To carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined

Essential Requirements

• Experience of searching of records and indices.
• Good communication and decision-making skills.
Ability to prioritise work and organise workloads.

Desirable Requirements

• Proven knowledge of Police procedures and computer systems
• Proven knowledge of Data Protection Legislation
• Proven computer skills
• Proven telephone skills
• Experienced in the use of PNC systems
• Trained to vehicle PNC update level
• Trained to names PNC update level
• ControlWorks trained to level two
CONNECT system trained

Training: It is a special condition that post holders will be required to undertake PNC training to full PNC Phoenix level. Failure to complete the Phoenix course successfully may result in redeployment to an alternative position elsewhere in the organisation. Your grading in this post would not be protected.

Vetting : Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.

Interviews: To be confirmed.

Contact: For further information regarding the role, please contact Freya Reid-Lees on ***email_hidden***

Benefit Statement

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"