Business Analyst

About the Department

Our Business Improvement team plays a vital role in driving organisational change and delivering strategic solutions.

We are seeking motivated and detail–oriented Business Analysts to join our growing team. This is an exciting opportunity to become part of a team delivering significant change and transformation, where your insights and expertise will help us shape business analysis and how we deliver value across the organisation.

As our team continues to evolve, you'll play a key role in supporting a wide range of initiatives, working collaboratively across business and technology teams to drive impactful outcomes.

The Role

We are recruiting a Business Analyst to join our team on a permanent basis. As a Business Analyst, you will operate across a varied portfolio of projects, applying core BA skills to support delivery and strategic change. Our team works flexibly across multiple domains, meaning you'll gain exposure to diverse areas including:

• Risk and data initiatives
• Consumer protection and regulatory change
• IT transformation and digital delivery
• Business change and process improvement

This variety makes the role ideal for someone who enjoys working in a fast–paced environment, adapting to different challenges, and influencing meaningful change.

You will gather and analyse robust business requirements, design and re–engineer processes, and specify changes to systems and ways of working. Reporting to the Business Analyst Team Manager, you'll help deliver innovation and ensure alignment between business needs and technical solutions.

What's in it for you

This is an opportunity to join a growing analysis team at a pivotal point in its development. With significant change underway, you'll have the chance to:

• Shape and influence how the Business Analysis function evolves
• Work on a broad and interesting mix of projects across different domains
• Build your experience in a truly collaborative and supportive environment
• Develop your skills while contributing to meaningful organisational change
• Hybrid working:1–2 days per week in our Birmingham office
• Flexible working within full–time hours
• Competitive benefits package including pension, holiday trading scheme, and wellbeing support

What we're looking for:

• Demonstrable experience in designing, mapping and re–engineering business processes using modelling tools and recognised standards to support organisational improvement and change initiatives.
• Ability to apply a range of industry standard business analysis methods and tools to elicit, analyse and validate requirements across the project lifecycle
• Strong analytical and problem–solving skills, with the ability to think strategically, challenge assumptions, and support with identifying solutions.
• Experience of delivering business analysis across business change and IT initiatives, contributing to process improvements, operational efficiencies and measurable benefits.
• Effectively manage competing priorities, ability to work under pressure and deliver high quality outputs to agreed deadlines.

Useful and Additional Information

There is a full role profile attached to the bottom of this advert on our website.

This is a hybrid role and based in our Birmingham office 1–2 days a week.

The salary offer for this role will be from GBP44,076.94 to GBP47,000 per annum. We are recruiting for this role on a full–time basis, working 35 hours per week. If you have any questions that aren't answered in this advert or on our website, please contact us via .

To apply

Please click 'apply' to complete the online application form where you will be asked to upload a CV and respond to 5 questions demonstrating your skills and experience against key requirements of the role.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

We will not consider applications from candidates who have been unsuccessful in our campaigns for the same role within the past six months

Closing date for applications is 26 May 2026.