Residential Community Officer

Job Title: Residential Community Officer
Location: Birmingham
Salary: £24,521 - £26,093 per annum - SS1
Job type: Permanent, Full time
UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.
The Role:
University College Birmingham is seeking a committed student-facing Residential Community Officer to play a vital role in creating a safe, welcoming, and supportive environment for both students and visitors at our managed accommodation, The Maltings. The role will be a key part of our newly rebranded Residential Community Team
This multifaceted role places you at the heart of our diverse residential community. As the first point of contact, you will manage enquiries, oversee check-ins and check-outs, assist with accommodation allocations, and collaborate closely with Estates and Campus Security to ensure the safety and smooth running of the site. You will also contribute to wellbeing initiatives and maintain compliance to key sector standards, including the University Mental Health Charter, OfS regulations, and the UUK/GuildHE Accommodation Code. Responding promptly and effectively to emergencies and welfare concerns will be essential.
The role also includes supporting commercial bookings and playing an active part in organising events that enrich the student experience and foster a strong sense of community.
We are seeking a professional who is approachable, organised and reliable, with excellent communication skills and a genuine commitment to outstanding customer service. You will be confident working independently, yet value being part of a supportive team.
At UCB, you will join a diverse and inclusive community dedicated to wellbeing and continuous development, where your work will have a meaningful impact on student life and accommodation. If you are motivated to contribute to a thriving residential community, we would be delighted to hear from you.
Benefits:
* Generous allocation of annual leave
* 29 days' paid leave per year
* 12 Bank Holidays & Concessionary Days
* Excellent Local Government Pension Scheme
* Employer Contributions 20.9%
* Subsidised private healthcare provided by Aviva including a Digital GP Service.
* Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
* Annual health MOTs with our Registered Nurse
* Excellent staff development opportunities including professional qualification sponsorship
* A variety of salary sacrifice schemes including technology home and cycle.
* Heavily-subsidised on-site car parking in central Birmingham
* Free on-site gym membership
Extra Information:
All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.
Closing Date - Sunday 14th June 2026.
Interview Date - TBC.
Please click APPLY to be redirected to our website to complete an application form.
Candidates with experience of: Housing Officer, Tenancy Officer, Neighbourhood Housing Officer, Accommodation Warden, will also be considered for this role