Attendance & Pastoral Support Administrator - Large...

A well-established and inclusive 11–18 academy in Birmingham is seeking a diligent and highly organised Attendance & Pastoral Support Administrator to join its pastoral and safeguarding team. This is a crucial role within a school that places strong emphasis on student welfare, consistent attendance and clear communication with families.

The school serves a diverse urban community and is known for its structured systems, strong behaviour culture and visible senior leadership. Attendance is central to its improvement strategy, and the administrative team plays a vital part in ensuring robust tracking and intervention processes.

The Role
As Attendance & Pastoral Support Administrator, you will manage daily attendance procedures and work closely with Heads of Year, the safeguarding team and senior leaders to ensure accurate monitoring and timely follow-up.

Your responsibilities will include:
• Managing daily registers and first-day absence calls
• Monitoring attendance trends and preparing weekly reports
• Liaising with parents and carers regarding absence concerns
• Supporting Education Welfare referrals and documentation
• Maintaining accurate attendance records on the school MIS
• Assisting with reintegration meetings and pastoral documentation
• Supporting safeguarding record-keeping in line with statutory requirements

You will be expected to handle sensitive conversations professionally and maintain confidentiality at all times.

The School Environment
This Birmingham academy operates clear, well-established routines. The pastoral structure is strong, with dedicated Heads of Year and a safeguarding team that works collaboratively with administrative colleagues.

Administrative staff are respected as key members of the wider school team. Systems are structured, expectations are clear and workload is organised through defined processes.

The school benefits from modern office facilities and a well-managed MIS system that supports attendance tracking effectively.

About You
• Previous experience in school attendance or pastoral administration
• Strong data accuracy and reporting skills
• Confident telephone manner and professional communication style
• Ability to manage sensitive information discreetly
• Calm under pressure and able to prioritise effectively
• Understanding of safeguarding and attendance legislation

Experience working within a secondary school setting would be highly advantageous.

What’s on Offer
• Competitive salary within academy support pay scales
• Clear operational systems and leadership support
• Opportunity to contribute directly to student wellbeing and progress
• Stable and structured working environment
• Supportive pastoral and safeguarding team

This is an excellent opportunity for an experienced administrator who wants to play a meaningful role in supporting student attendance and pastoral care within a well-run Birmingham academy.