Claims Manager

Claims Manager


Location: Birmingham (Hybrid – 2 days office, 3 days home working)
Salary: £50,000 + Benefits
Job Type: Full-Time, Permanent


An established and growing insurance organisation is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team. This is an excellent opportunity for a people-focused leader with strong commercial insurance claims experience and a passion for developing teams.


Working within a dynamic and collaborative environment, you will take ownership of a team of Claims Handlers and Claims Executives, driving performance, enhancing technical capability, and ensuring exceptional service delivery for clients.


Key Responsibilities

Lead, motivate, and develop a team of Claims Handlers and Claims Executives
Conduct regular one-to-ones, performance reviews, and development planning
Drive team performance through effective coaching, mentoring, and leadership
Oversee day-to-day commercial claims operations, ensuring service excellence
Implement and support operational strategies, policies, and procedures
Analyse management information and performance data to identify improvement opportunities
Work closely with key stakeholders across the business to enhance service delivery and team capability
Manage escalated client queries and complaints in line with regulatory requirements
About You

Previous managerial or team leadership experience within the commercial insurance claims market
A minimum of 3 years' experience leading and developing teams
Strong commercial insurance claims knowledge and technical expertise
A proven track record of improving team performance and service delivery
Excellent communication, coaching, and stakeholder management skills
Experience using management information and reporting data to drive decision-making
Cert CII qualification (or currently working towards it) would be advantageous
What's on Offer?

Salary of £50,000
Hybrid working arrangement (2 days office, 3 days home)
Opportunity to lead an established and successful commercial claims team
Career development within a growing and respected insurance business
Supportive and collaborative working environment