Hotel Services Director

Job Details

We have an exciting opportunity for a Hotel Services Director to join Hunters Moor Neurological Rehabilitation Centre in Birmingham.

We are seeking a candidate with experience in luxury five-star hotels or spa environments who can bring a refined, VIP-level service ethos into private healthcare. The Hotel Services Director will lead and elevate the standards of our service environment, delivering an immaculate, safe, and welcoming patient experience. This role blends clinical compliance with the exceptional service standards typically found in high-end hospitality settings.

The successful candidate will bring expertise in customer experience, presentation standards, team leadership, and operational excellence, while developing specialist knowledge in service site management, including Infection Prevention & Control (IPC), healthcare cleaning standards, and patient-focused facilities operations.

This role is ideal for a hospitality professional who understands that environment and service directly influence patient wellbeing, safety, and dignity. This person should be an inspirational leader to their team of cleaning, clerical, catering and estates services as-well-as providing the best service possible to all clinical stakeholders working alongside the team.

What you'll be doing:

We are looking for a dynamic and passionate operational leader to oversee facilities and support services across our hospital site, creating an environment that reflects the highest standards of care, professionalism, and hospitality. This role is central to ensuring that every patient, visitor, and staff member experiences a safe, welcoming, and impeccably maintained hospital environment.

Leading multidisciplinary teams across cleaning, portering, waste, catering, clerical, and estates services, you will champion a culture of service excellence and pride in the environment we provide. You will work closely with clinical colleagues to ensure facilities operations actively support patient care, while maintaining full compliance with healthcare standards including infection prevention and control, fire safety, environmental regulations, and healthcare cleaning standards.

With a strong focus on quality and continuous improvement, you will drive high operational standards through regular inspections, team development, and performance management. This is an opportunity to make a visible impact by shaping both the patient experience and the culture of service across the site, inspiring teams to consistently deliver an exceptional environment.

Please see the job description for a list of key responsibilities.

What you'll have:

• Previous experience in a management role
Ability to work as part of a team and as an individual. To provide direction to team supervisors.Self-confidence and the ability to manage challenging situations.Ability to address and respond to employee issues in a fair and consistent manner. Including informal and formal performance management.Excellent interpersonal, verbal and written communication skills.Strong organisational, time management and planning skills, with a commitment to self-management and continuous personal development.
• Ability to maintain confidentiality regarding patient, staff and company information.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.

What to look forward to:

25 days plus bank holidaysBirthday offJoin the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunitiesActive Reward App giving discounts and savings on your weekly shopFree 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer adviceA Nest Personal Pension accountAccess to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticiansWe recognise outstanding Active Behaviours via the Active Awards programmeEnhanced Sick & Maternity Pay benefitsRefer a Friend Scheme and earn yourself up to £1000 by recommending someone you knowand, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group