Rental Manager

AR868 – Rental Manager

Location: Perry Barr

Salary: £40,000 + Vehicle

Overview:

First Military Recruitment are currently seeking a Rental Manager on behalf of one of our clients.

This is an excellent opportunity for an experienced rental, logistics, or transport professional to take responsibility for the management and continuous improvement of the Rental Department. The successful candidate will ensure all activities are carried out safely and effectively to deliver high levels of customer satisfaction and maximum commercial benefit.

The Rental Manager will lead the administration of the short-term rental fleet, including rental agreements, invoicing, and credit notes, while liaising closely with customers, sales teams, and service departments to maintain fleet availability and operational efficiency.

Duties and Responsibilities:

• Ensure rental contracts are raised accurately, signed prior to equipment delivery, and invoiced in a timely manner.
• Log and proactively monitor all rental enquiries.
• Manage customer queries relating to invoicing, current agreements, and terminated contracts.
• Respond to customer and sales enquiries promptly, aiming to respond within two hours.
• Accurately select equipment and coordinate workshop jobs to ensure completion within required timescales.
• Manage regional transport arrangements, ensuring delivery and collection documentation is completed accurately and on time.
• Ensure returned equipment inspections are completed promptly, with damage estimates followed up and resolved efficiently.
• Manage the termination of short-term and rolling contracts to maximise fleet utilisation and maintain accurate asset tracking.
• Produce rolling three-month rental forecasts.
• Assist with annual budgeting and year-end stock audit activities.
• Agree rental rates in conjunction with the sales team and directly with customers where required.
• Maintain service records and liaise with insurance providers regarding relevant documentation.
• Ensure all rented assets comply with LOLER and PUWER requirements.
• Oversee all rental department administration, including new customer documentation, reporting, and process support.

Skills and Qualifications:

• Strong administrative, organisational, and customer service skills.
• Good Microsoft Office skills, including intermediate Excel knowledge such as pivot tables and data manipulation.
• Excellent telephone manner with the ability to communicate effectively with customers and internal departments.
• Proven experience within transportation, rental, and logistics environments.
• Ability to build strong working relationships with internal and external stakeholders.
• Knowledge of LOLER regulations.
• Experience with Baan or SAP would be advantageous.
• Engineering background and/or forklift truck knowledge would be beneficial.

Location: Perry Barr

Salary: £40,000 + Vehicle