Operations Coordinator

Role: Operations Coordinator
Location: Cradley Heath - fully site based
Hours of work; 7.30am-4pm Monday to Friday
Salary: £(phone number removed)

My client are a fast growing, dynamic roofing specialist, who provide roofing solutions to residential and commercial customers throughout the Black Country and Birmingham.

The Role:
They are seeking an experienced and highly organised Operations Coordinator to join their core team. This is a varied, full-time position where no two days are the same. This role is crucial in ensuring that the administrative processes run smoothly and efficiently, coordinating project logistics.

The ideal candidate will possess strong organisational skills, a keen eye for detail, and a proactive approach to problem-solving, contributing to the overall success of the organisation.

Key Responsibilities:

Coordinate and oversee daily office operations, ensuring all administrative activities run smoothly, efficiently, and to a high standard.
Maintain organised workflows, proactively addressing and communicating any issues or delays to keep projects on track.
Deliver exceptional customer service by managing enquiries from clients, suppliers, and staff through both telephone and written communication.
Arrange and schedule materials, skips, and scaffolding across multiple projects, ensuring timely delivery and resource availability.
Provide regular updates to customers throughout each stage of their project, ensuring clarity and confidence in the process.
Communicate daily with the Operations Manager to support planning, decision‑making, and operational continuity. What We're Looking For:

✅ Proven experience in an administrative or operations management role is essential (construction/roofing experience is a big plus)
✅ Positive, enthusiastic, and self-motivated individual
✅ Confident communicator - excellent phone etiquette and communication skills, both written and verbal.
✅ Strong organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.
✅ Ability to work independently as well as part of a team, demonstrating leadership qualities where needed.
✅ Able to handle pressure and the occasional tricky customer
✅ Willing to learn and grow with the business and be a key contributing team member

Benefits:


20 days holiday plus bank holidays
Stakeholder pension scheme
Quarterly Team Events
Free parking This is an exciting opportunity to join a fast growing company so if you wish to be considered, please email your cv to (url removed) or call me on (phone number removed)