Aftersales Manager

Aftersales Manager –Birmingham
£38,000–£40,000 Basic | £61,000 OTE
Mon–Fri 8–6

Why Work for Us
Excellent earning potential with a strong basic salary and realistic OTE
Monday to Friday only – enjoy work–life balance with no weekend working
Company car scheme – access up to two vehicles with insurance, servicing, breakdown and tyre cover included
Generous employer pension contribution up to 7%
22 days holiday rising to 26 with service, plus bank holidays
Single private medical cover
Reward Gateway – over 500 discounts and savings
Enhanced family‑friendly policies
Employee Assistance Programme with counselling and wellbeing support
Occupational health support
Worldwide personal accident insurance
Extensive training and e‑learning opportunities
Shared incentive plan
Health cash plan
Paid sick leave after probation
Aftersales Manager – Job Opportunity
A fantastic opportunity has arisen for an experienced Aftersales Manager to join a high‑performing dealership environment. We are seeking a confident, commercially minded Aftersales Manager who can lead a team, drive customer satisfaction and deliver strong financial performance.

To succeed as an Aftersales Manager, you must bring proven experience from a busy dealership environment, along with the ability to motivate teams, improve processes and deliver exceptional customer experiences. This is an exciting chance for an ambitious Aftersales Manager looking to take the next step in their career.

About the Role
Lead and develop the aftersales team to deliver exceptional service
Drive departmental performance, profitability and customer satisfaction
Ensure all processes, standards and compliance requirements are met
Manage workshop efficiency, productivity and quality of work
Handle escalated customer concerns with professionalism and confidence
Support continuous improvement across service and parts operations
What We’re Looking For
Previous experience as an Aftersales Manager or senior service leader
Strong leadership, coaching and people‑development skills
Ability to analyse performance, identify improvements and implement change
Excellent communication and customer‑handling abilities
Commercial awareness and confidence working to financial targets
A proactive, positive and solutions‑focused mindset
Octane Recruitment
Consultant – Billy Olivier
WOOJ
Ref – 30831

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries