Customer Support

We are looking to recruit someone with a genuine passion for delivering outstanding customer service to join our friendly, family-run business.

Searchpoint has been established since 2008 and provides legal and conveyancing searches to solicitors acting for home buyers and sellers. You will be joining a small, supportive team where you will have real autonomy and responsibility in your role.

Experience gained within a conveyancing, legal, or estate agency environment, along with an understanding of the conveyancing process, would be highly beneficial.

The Role

This is a customer-facing position where you will act as the primary point of contact for our clients, ensuring they receive the correct products within agreed deadlines. The role involves building strong relationships and providing knowledgeable, friendly support over the phone and online.

Key responsibilities include:

• Acting as the primary point of contact for customers
• Processing new orders accurately and efficiently
• Advising customers on which searches to order
• Supporting customers in using our online platform
• Resolving queries and managing accounts
• Handling new customer enquiries
• Delivering consistently exceptional customer service

About You

• Confident communicator with strong telephone manner
• Able to build rapport and long-term customer relationships
• Organised, proactive, and comfortable working independently
• Customer-focused with strong problem-solving skills

Location – Hybrid working: 50% office / 50% home-based
Office location: Sutton Coldfield

Hours – Flexible – Part-time or full-time
Minimum commitment of 3 days per week, up to 5 days for a full-time role

Salary – £28,000, or part time equivalent.

How to Apply – Please send your CV in the first instance to:
[email protected]