Sales Office Manager

We are seeking an organised and proactive Sales Office Manager to oversee the day-to-day running of our sales office in Handsworth, Birmingham. This role plays a key part in supporting the sales team, ensuring smooth administrative operations, and maintaining excellent customer relationships. The position combines office management, sales coordination, and customer service responsibilities, contributing directly to the efficiency and success of the wider business.

Key Responsibilities

The Sales Office Manager will be responsible for overseeing the daily operations of the sales office, maintaining effective systems, supplies, and procedures, and ensuring a well-organised and professional working environment. They will provide ongoing administrative support to the sales team, including the preparation of sales reports, presentations, and documentation, as well as monitoring performance data and assisting with KPI tracking.

A key aspect of the role involves acting as the main point of contact for customer enquiries, preparing and issuing quotations, and managing orders, complaints, and follow-up communications in a professional and timely manner. The successful candidate will also be responsible for building and maintaining strong client relationships and supporting the business in achieving and exceeding sales budgets.

In addition, the role includes supervising administrative staff, coordinating schedules, meetings, and internal communications, and supporting the onboarding and training of new team members. The Sales Office Manager will also maintain CRM systems and customer databases, produce regular sales and performance reports, and ensure accuracy across all records and documentation.

Financial and administrative duties will include assisting with budgeting, processing orders and contracts, and ensuring compliance with company policies and procedures.

Required Skills & Experience

The ideal candidate will have proven experience in office management or sales administration, along with strong organisational and multitasking abilities. Excellent communication and interpersonal skills are essential, as is proficiency in Microsoft Office applications including Excel, Word, and Outlook. Experience with CRM systems is preferred. The ability to work effectively under pressure and meet deadlines is also important.

Preferred Qualifications

A qualification in Sales, Business Administration, or a related field would be advantageous, along with previous experience in a sales environment. Leadership or supervisory experience would also be beneficial.

Key Competencies

The successful candidate will demonstrate strong leadership and team coordination skills, sound problem-solving and decision-making abilities, excellent attention to detail, strong time management skills, and a consistently customer-focused approach.

Working Conditions

This is an office-based role. Working hours are Monday to Thursday from 8:00am to 5:00pm and Friday from 8:00am to 12:30pm, with a 30-minute unpaid lunch break.

Location: Handsworth, Birmingham
Salary: £32,000 – £36,000 per annum
Reports To: General Manager