Senior HR Advisor

SENIOR HR ADVISOR


Join a leading UK media broadcasting company on an initial 8-week temporary assignment based in Birmingham (hybrid working available). We're looking for an experienced Senior HR Advisor with a minimum of 12 months’ Employee Relations experience in a large organisation. You'll provide expert employee relations support, managing complex cases and offering guidance to managers. A great opportunity to contribute to a high-profile, fast-paced HR team.


SENIOR HR ADVISOR ROLE:

• Providing requests/query resolution service to the workforce at all levels, following clearly defined processes in line with defined Service Level Agreements (SLAs)
• Problem solving complex/escalated queries and issues where requested, offering resolution
• Understanding and gaining insight into customer requirements through exploring issues, reviewing data and seeking feedback
• Supporting the timely and efficient delivery of planned ‘one-off’ and ongoing people programmes and projects
• Using and maintaining systems in line with data protection principles
• Producing analysis and recommendations through data from relevant systems in order to answer queries, combining data with personal experience to develop insight
• Interpreting complex data sets (including themes emerging from HR transaction services) to make recommendations on future improvements
• Developing business cases for HR solutions with appropriate costings
• Providing answers assuredly based on data and understanding of policy and process
• Contributing to a culture of service excellence and supporting continuous improvement by bringing insights into the organisation to identify opportunities, risks and priorities
• Understanding significant issues currently affecting the organisation, including external factors such as legal, financial and market factors
• Working, where required, to support projects as part of a team across the Shared Service Centre and HR organisation

• Having proven HR Advisor experience
• Demonstrating excellent attention to detail
• Managing high volumes of complex ER cases, including disciplinary, grievance, long-term sickness and ill-health capability, complex underlying health conditions and performance management, often dealing with several of these issues within a single case
• Managing cases that have resulted in dismissal
• Handling cases involving one or more protected characteristics
• Working in heavily unionised environments and dealing with union officials
• Having experience of employment tribunals
• Delivering HR services over the phone, ideally with the ability to adapt from face-to-face environments
• Suiting someone with a legal background in employment law, particularly with experience advising large businesses on complex employee relations issues