Home Energy Advisor (12‑month fixed-term contract)

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives.

We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.

Home Decarbonisation - We’re working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero.

You’ll be part of our Home Decarbonisation team, working across community programmes designed to support households most in need.

This is a field-based and customer-facing role , combining in-home visits with telephone support, helping residents access the right solutions to improve their homes and reduce energy costs.

What will you be doing?

As a Home Energy Advisor , you’ll play a vital role in supporting residents—particularly those in vulnerable situations—to better manage their energy use and access available support.

You’ll be:

• Providing face-to-face and telephone energy advice, tailored to individual household needs
• Supporting residents to reduce energy usage, lower bills, and improve home efficiency
• Identifying risks, safeguarding concerns and signposting to additional support services
• Recommending practical solutions, including energy-saving behaviours and retrofit measures
• Working closely with internal teams to deliver the full range of AgilityEco services
• Accurately recording all interactions using CRM systems and maintaining high data quality
• Managing referrals and recognising when to escalate queries or opportunities
• Ensuring all customer data is handled safely and in line with GDPR and company policies

This is a role where empathy, judgement and initiative really matter-you’ll be helping people navigate real-life challenges while supporting wider sustainability goals.

What you’ll bring

• A Level 3 Energy Awareness qualification (or equivalent energy efficiency qualification)
• A solid understanding of household energy use and cost-saving measures
• Experience supporting vulnerable customers, with sensitivity and professionalism
• Awareness of safeguarding principles and how to respond appropriately
• Strong communication skills—confident, clear and compassionate
• Experience using CRM systems and Microsoft Office tools
• High attention to detail, with the ability to manage multiple tasks and meet deadlines
• A proactive mindset, able to work independently and use your initiative

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers:

• 25 days annual leave plus bank holidays
• 2 Paid volunteer days per year

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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