Road Freight Forwarder

Road Freight & Customs Operator

Tyseley

Up to £35,000 per annum + benefits

Permanent

About the Role

We are seeking an experienced Road Freight & Customs Operator to join a busy and growing operations team. Reporting to the Operations Manager, you will coordinate European road freight shipments, manage UK import and export customs clearances, and support wider logistics and warehouse projects.

This role is ideal for someone with strong road freight forwarding experience who is confident handling end-to-end transport movements across the UK and Europe.

Key Responsibilities

Coordinate European road freight shipments (import and export), ensuring smooth end-to-end movement


Arrange full and part load (FTL/LTL) road transport with carriers and overseas partners


Organise collections and deliveries across the UK and Europe, ensuring efficient routing and transit times


Prepare, review, and manage shipping and customs documentation including CMRs, commercial invoices, and packing lists


Prepare and submit UK import and export customs declarations


Track shipments and provide proactive, accurate updates to customers


Liaise with hauliers, drivers, and overseas agents to resolve operational issues


Manage supplier invoicing, customer billing, and transport-related costs


Support inbound and outbound movements for warehouse and 3PL operations


Maintain operational records, KPI reporting, and full shipment visibility across systems

Essential

Proven experience in road freight forwarding / European road transport operations


Strong knowledge of UK import/export customs procedures


Excellent organisational and communication skills


Ability to manage multiple shipments in a fast-paced environment


Comfortable using IT systems and transport management software

Desirable

Experience with road freight


Exposure to CFSP customs processes


Experience working with warehouse or 3PL operations


Familiarity with systems such as Scope, CNS, Destin8, and e-Customs by Descartes

Benefits

Competitive salary up to £35,000 per annum


Hybrid working (2 days per week from home after probation)


Generous annual leave, plus bank holidays and birthday leave


Quarterly performance bonus


Training and development opportunities


Company car scheme

Why This Role

This is a permanent opportunity within a supportive and expanding logistics team. You will play a key role in managing European road freight operations, while developing your expertise in customs and international transport coordination.

This role is being handled by Sam Hasler, Transport, Logistics & Distribution Specialist at Pearson Whiffin Recruitment

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