Head of Supervision & Casework

Job title: Head of Supervision & Casework
Location: Hybrid working – Birmingham office 1 day per week
Contract: Permanent
Hours: Full-time (37 hours per week)
Salary: £65,000 per annum, pro rata
Grade: 14

The role:

As Head of Supervision & Casework, you will lead a team of Senior Managers across departments in Operations, acting as the senior point of contact for the day-to-day running of our AML, Enforcement and Compliance functions. You will play a critical role in the provision and oversight of all casework activity, including processes, investigation techniques, decision-making quality, industry engagement, and the performance, data, and delivery standards of the teams.

Our offer to you:

- Civil Service Pension, with 28.97% employer contribution
- 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
- Holiday purchase scheme (option to buy up to five extra days’ annual leave)
- Flexible working & family-friendly policies
- Ergonomic, fully accessible office, very close to Birmingham New Street Station
- Open, collaborative and people-focused culture

Key Responsibilities

- Lead the coordination of departmental activity and provide oversight across operations
- Line manage Senior Managers, supporting them to deliver against individual, team, and wider business objectives
- Bring together activity across our teams to ensure consistency, alignment, and effective use of resources
- Lead the implementation of departmental changes and oversee how resources are deployed across the function
- Review and improve ways of working to ensure the function remains effective in an evolving regulatory environment
- Contribute to the design and delivery of supervisory activity aimed at raising standards and investigating regulatory breaches
- Strengthen internal quality and consistency, as well as deliver an effective external supervisory approach
- Develop risk-based tools, such as supporting the continued development of our risk matrix and decision-making model, case evaluation and reporting
- Oversee projects and change activity, ensuring delivery to agreed timelines and budgets, with clear management of risks, issues, and resources
- Set the tone for ways of working across the function, acting as a role model and supporting a strong, values-led culture
- Chair key forums, providing technical input, contributing to governance processes, and representing Operations in various key groups

Person Specification

Essential:

- Proven track record of leading multi-disciplinary teams at a senior level, with direct management of senior managers and accountability for operational delivery and performance
- Demonstrable experience of leading and implementing strategic change, improving operational models, and driving continuous improvement in performance, quality, and outcomes
- Significant experience building effective relationships with senior internal and external stakeholders, including presenting to Boards or Executive teams and representing the organisation at a senior level
- Proven ability to oversee large-scale operational activity, including managing risk, prioritising competing demands, and ensuring delivery against performance, quality, and governance standards
- Strong experience of leading complex projects or programmes end-to-end, including managing resources, risks, and delivery within agreed timelines and budgets

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Please see our candidate guidance for more information on appropriate and inappropriate use.

The selection process for this vacancy will comprise two stages: a remote (Teams) interview consisting of competency and technical questions. To prepare for your interview, please familiarise yourself with the STAR technique for answering interview questions.

The closing date for this role is midnight on 8th June 2026.

First Stage Interviews are expected to be held week commencing 23rd-26th June.

Successful first stage candidates may be invited to a second stage that will involve an assessment/ task and presentation at our offices in Birmingham.

Please ensure you have the right to work in the UK before applying, as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

About us

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issue licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.

We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognised the Commission's international leadership in enhancing consumer protection through industry collaboration.

Please apply if you want to be part of an organisation that is a force for good