Utilities Co-ordinator (Housing)

At Midland Heart, managing our resources efficiently is a vital part of how we learn, improve, and deliver on our promise to provide safe, quality homes and services that our tenants can trust.

We're looking for an experienced Utilities Coordinator who thrives in a fast-paced, commercial environment. This role is not only about processing invoices, but also about treating each account with an analytical eye—really understanding our consumption data, asking the difficult questions, challenging suppliers and collaborating with colleagues in the business to help take ownership of our utilities management process.

You'll help streamline how we analyse, verify and pay our utility bills. Working across the business, you'll use data to spot trends and reduce both utility costs and transaction volumes.

Your day-to-day responsibilities will include:

• Analyse incoming utility bills and debt claims to determine Midland Heart's liability, approving valid payments and challenging incorrect invoices with Utility and Energy suppliers.
• Use data and management information to produce accurate reports, focusing on ways to cut utility consumption and costs.
• Process void periods during tenancy changes and coordinate timely meter readings to ensure accurate billing.
• Respond to customer and stakeholder queries about utility charges, while raising purchase orders, tracking payments, and reconciling accounts monthly.
• Maintain a database to track activity, monitor invoice reductions, and suggest system improvements to eliminate waste and improve efficiency.

Join us and you'll play a key role in helping us drive financial efficiency, making a genuine impact on our organisation and our tenants' lives.

Our Ideal Candidate? Your CV and cover letter will demonstrate the following:

• Knowledge of payment systems and Microsoft Excel, as well as experience managing financial transactions.
• Proven case management experience with sharp attention to detail and a track record of resolving complex issues within a regulated industry (e.g. Utilities, Energy, Finance, Housing).
• Excellent communication skills, with experience of gathering, analysing and verifying information from various internal and external parties to form effective resolutions.
• Strong customer service background, with a focus on professional problem-solving and managing customer and stakeholder expectations.

Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Scroll down below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Cover Letter, showing us that you have what it takes to make a success of the role!

Please note, we're unable to accept applications without a Cover Letter for this role.

We reserve the right to close the application process earlier than the advertised closing date based on the volume/quality of applications received.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.