Account Manager

Account Manager
Birmingham, West Midlands (hybrid working)

We have an exciting opportunity for a full-time Account Manager to join our team, on a 12-month fixed-term basis.

The Account Manager will deliver proactive account management across a portfolio of Vegan Trademark clients, ensuring renewals are completed efficiently and to a high standard. The role will focus on client retention, revenue generation, relationship management and delivering excellent customer service while supporting the continued growth of the Trademark scheme.

What we offer:

- A starting salary of £31,022 - £33,699, depending on experience
- 28 days’ leave + 8 public bank holidays (25 days’ annual leave and 3 closure days)
- Ethical pension scheme (5-7% employer contribution)
- Flexible working hours
- Employee Assistance Programme and health cash-back scheme
- A fun and supportive team
- A solution-focused atmosphere and hard-working environment
- Cycle to work scheme
- Animal companion compassionate leave
- Death in service benefit

If you are looking to join a forward-thinking organisation that champions a healthy working culture, then we have the perfect opportunity for you.

In this highly rewarding role, you will have the chance to make an enormous impact on the culture of our progressive organisation. We will provide you with ample professional support and opportunities for career growth as you join us on our mission.

Key responsibilities of the role:

As an Account Manager, you will be responsible for managing a portfolio of Vegan Trademark renewals, building strong client relationships and supporting account retention and revenue growth. You will work closely with clients and internal teams to co-ordinate solutions, maintain accurate CRM records, deliver forecasting updates and ensure a high standard of customer service across all client interactions.

What are we looking for?

- Extensive experience in account management and client relationship management
- Experience of supporting client retention and revenue growth activities
- Experience of supporting customers within a B2B or commercial environment
- The ability to manage multiple priorities, work to deadlines and deliver positive client outcomes
- Experience of implementing and planning account management or customer engagement activities
- A high level of knowledge and understanding of customer service principles and relationship management
- Experience of using CRM systems and Microsoft Office applications
- GCSE English, Maths & Science (A-C) or equivalent qualification

For a full list of duties, responsibilities, and personal criteria, please refer to the full and person specification.

Closing date for applications: Friday 5th June 2026

The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged.

Although our registered office is in Birmingham, this role is predominantly remote with occasional travel for in-person meetings and events. You do not need to be Birmingham based to apply.

About us:

The Vegan Society makes veganism more accessible and easier to adopt by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media.

Equality, Diversity and Inclusion:

The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community.

It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.

If you are interested in applying for the role of Account Manager, please click on the apply button.