Business sales and marketing administrator Apprentice

Summary

As an apprentice, you’ll work at Edit and get hands-on experience. You’ll gain new skills and work alongside experienced staff. Working to support the IT team with general administrative duties, handling sales calls and getting involved in the production of marketing materials.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Wage set between App min wage and national minimum wage. Pay then depending on experience linked to prior learning or employment.

Training course

Business administrator (level 3)

Hours

Monday- Friday- shifts flexible and to be confirmed.

37 hours 30 minutes a week

Start date

Monday 22 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties to include:

• General administrative duties linked to below tasks
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales, trials and demonstrations
• Direct prospects to the field sales team when needed
• Enter and update customer information
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Use initiative and think outside of the box when things do go to plan
• Assist in the creation of strategies and implement them
• Assist with the administration of trade shows and attend to promote the company
• Understand marketing strategies and how to implement
• Plan marketing activities with print and social media, supporting in an administrative capacity
• Maintain admin records of marketing activities

Where you'll work

12, The Wharf
16 Bridge Street
Birmingham
B1 2JS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Apprenticeship Standard
• Level 2 English and maths Functional Skills (if applicable)
• Training will take place at Protocol B3 2NH 1 day per month
• Training on-site at the employer

More training information

• Ofsted good training provider
• 1-day per month training at premises in City Centre Birmingham
• Onsite assessment visits
• Online and remote training

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Initiative
• Patience
• Active listener
• Good inter-personal skills
• Sel-direct learning
• Problem solving
• Maintain focus
• Sales skills
• Marketing inc social media