Portrait Sales & Customer Experience Consultant Apprentice

Summary

You will be the main point of contact for customers throughout their journey. This includes speaking with them before their photoshoot, welcoming them on the day, presenting their portraits in a private viewing session, and helping them choose the perfect products for their home, handling bookings, follow-ups, and general studio operations.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

On top of the salary, there is a guaranteed commission of at least £250+ a month. More commissions based on the performance.

Training course

Business administrator (level 3)

Hours

Working days are Tuesday to Saturday (Saturday is busiest day). Days and times to be confirmed. Sundays and Mondays are off.

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

• Make discovery calls to customers before their photoshoot - build rapport and set expectations
• Welcome customers on shoot day and ensure they have a great experience
• Conduct private viewing sessions - present portraits and guide product selection
• Present pricing and process orders and payments
• Follow up with customers - return viewings, reviews, and referrals
• Manage the booking diary and respond to phone and email enquiries
• Maintain the studio and viewing room to a high standard

Where you'll work

131 Soho Hill
Birmingham
B19 1AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
• Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
• Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C/ 9-4)
• Maths (grade A*-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Initiative
• Enthusiastic
• Resilient and positive
• Well-presented & professional

Other requirements

• Comfortable and confident around young children, including newborns and babies under 1 year old
• Able to bond naturally with new mums and young families - creating a supportive, reassuring atmosphere
• Warm, empathetic personality - someone who makes people feel at ease
• Natural ability to build rapport quickly - the kind of person people trust instantly
• Available to work Tuesday to Saturday (Saturday is our busiest day)