Customer Service Logistics Coordinator (Fixed Term Contract)

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

Logtek

Logtek Ltd was formed in 1996 and provides logistics and operational services for the control and management of returnable transit packaging (RTP) – principally plastic trays and bulk containers as used in the grocery and retail supply chain.

Logtek’s core functions are:

• Hygienic tray washing via industrial machinery processes

• RTP Rental services

• Equipment repair

• Asset Management of our customer’s RTP utilising bespoke and innovative technology

The role

To provide full comprehensive support to the M&S Equipment Manager ensuring that Asset Management is accurately and proactively managed and implemented to deliver tangible benefits to M&S, M&S Suppliers and Logtek.

The role will be based from Logtek's Head Office in Quinton, Birmingham. The hours of work will be from 8.30am - 5.00pm, Monday to Friday. Hybrid working will apply - Monday and Friday from home.

• Production and proactive management of relevant KPI reports – deliver in a timely manner

• Key contact for Lintracker issues

• Supplier and depot support dealing with queries and balance amendments

• Answer incoming calls on the helpdesk and log

• Action incoming emails within agreed SLAs

• Raise Purchase Orders

• Book Transport as required – keeping within set budget and logging all bookings

• Negotiate with transport providers to obtain best price

• Allocation and production of weekly Supplier orders

• Q Box – supplier orders and availability (for holiday cover)

• Check and authorise Haulier Invoices for payments

• Production of data for analysis as requested

• Booking in damaged equipment deliveries

• Produce no equipment report daily to issue to M&S

• Produce Irish Collection report weekly to issue to M&S

• Other adhoc work as and when required and requested by M&S Equipment Manager/ M&S Contract Manager

Personal Attributes & Experience

• Confident and smart with a professional style and approach

• A conscientious and highly motivated self-starter with ‘can do’ attitude and ability to prioritis

• Previous experience working in stock control and customer service

• Proactive team player – ability to work alone and as part of a small team

• Experience working in the Retail, Logistics or Manufacturing industry would be advantageous

• Asset Management experience

If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!