Membership Support Advisor

Country

United Kingdom

Office Location

Birmingham, B3 2AA

RICS is a professional body for professionals working in land, property, construction and infrastructure. We help set the standards that support professionalism and trust across the built environment, and we support our members throughout their careers.

The RICS Hub supports members and customers around the world, helping to deliver a consistent, high quality service and a positive experience throughout their journey with us.

Role Purpose and Key Responsibilities

This role sits within the RICS Hub and plays an important part in supporting members through clear, timely and helpful communication across a range of channels. You will respond to enquiries, resolve issues wherever possible and work with colleagues across the organisation to deliver a consistent, high quality service.

It is a great opportunity to build experience in a busy support environment, develop your skills and make a meaningful contribution at an important time for the team.

Key responsibilities

• Respond to member enquiries in a timely, accurate and professional way across channels including phone, email and live chat

• Take ownership of enquiries through to resolution wherever possible

• Work with colleagues across RICS to resolve queries and provide clear updates to members

• Maintain accurate records and update internal systems in line with process and data requirements

• Provide a high standard of service while meeting team targets and quality expectations

• Share feedback and insight to help improve processes, communication and the member experience

This role is based in our Birmingham office at Colmore Row. We operate a hybrid working model, with 60% of your time spent in the office.

About You

You will have experience in a customer service or support role and feel confident handling a varied range of enquiries. We are looking for someone who is organised, calm under pressure and comfortable learning new systems and processes.

If you enjoy helping people, communicating clearly and taking ownership of your work, this could be a great next step. You are likely to bring:

• Experience in customer service, membership support or a similar role

• Clear communication skills and a helpful, professional approach

Comfortable using a range of systems and digital tools

• Confidence handling enquiries across different channels and systems

• Good attention to detail and the ability to manage competing priorities

• A team focused mindset and a genuine commitment to providing a positive member experience

Rewards and Benefits

RICS offers a benefits package designed to support your wellbeing, financial security and work life balance. This includes access to:

• Private medical insurance, income protection and life assurance

• Aviva Group Personal Pension scheme

• 25 days’ annual leave, plus public holidays and an office closure over Christmas

• Enhanced family leave policies

• Wellbeing and volunteering days

• Mental health support and access to staff led community groups

Equal Opportunity Employer

RICS is committed to creating an inclusive workplace where people from different backgrounds and experiences can thrive. We welcome applications from candidates with a range of career paths and experiences.

If you require any adjustments during the recruitment process, please let us know.

Candidates must have the right to work in the UK.

How to Apply

We are keen to appoint as soon as possible, so early applications are encouraged. Click Apply to complete our short application form. You will be asked to upload your CV and provide a short supporting statement telling us why the role interests you.

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