Customer Success Manager - Supply...

EazyStock’s parent company, Syncron, has been specialising in Inventory and Price solutions for enterprise customers for 30years. With customers such as JCB, Mazda and Manitowoc, Syncron is a market leader in their field.

EazyStock was set up as a cloud-based forecasting, purchasing and inventory optimisation tool, with the goals of helping customers reduce stock, increase service level, provide dynamic categorisation, and give easily accessible KPI information.

We are an entrepreneurial and international team, operating across Europe, Asia, and the USA, developing and selling the best cloud-based inventory optimization solution on the market.

The software is best in class, but it is our people that make us special. We hire great people, give them the tools, and then help them to flourish. We are a customer first business who achieve our goals together.

About the role

The Customer Success Manager (CSM) is the face of the company. It is an exciting and broad role that includes both heading up the implementation of new customers, and providing their long-term guidance to ensure they meet their goals. It is about taking responsibility for your allocated customers and becoming a part of their business. We want you to know what they do, how they do it and how EazyStock can best add long-term value.

The CSM is the voice of the customer within the business. Whether this be product development, process improvements or support requirements, you will work cross functionally to ensure needs are met and you will play a major role in how the region evolves to further support their customers.

What would you do?

• Attend, contribute to, and eventually lead Discovery Workshops with customers.

• Map customer requirements to EazyStock capabilities.

• Provide user training.

• Hold regular value reviews with all of your customers to ensure they are meeting their goals, understand if their needs are changing and set value targets for upcoming periods.

• Identify functionality gaps, scope solutions, and liaise with Products Team to ensure appropriate development for your customers.

• Potentially create SQL reports to support specific testing use cases.

Who you are? / What we expect:

• Some demonstrable working experience in at least one of Supply Chain, Purchasing or Forecasting.

• Business English proficient. With evidence of tailoring both verbal and written communication to achieve desired results.

• Clear and concise presentation skills, ability to adapt message depending on audience.

• Ability to teach, train and coach users through their EazyStock journey, identifying different learning methods and adapting your training.

• Desire and ability to keep up to date with news/issues/advancements in technology related to the domain.

• Experience using Microsoft Word, Excel, PowerPoint, and Outlook (or equivalents) in a business environment.

• Business level language skills in English

The icing on the cake:

• Project Management Experience (particularly in Software).

• Experience in a cloud SaaS organisation.

• Experience with cloud Software implementations.

• Customer Success/Account Management experience.

We offer:

• Private Healthcare.

• Genuinely flexible hybrid working (typical expectation to be in the central Birmingham office twice per month).

• Salary sacrifice electric car scheme available.

• Structured onboarding training plan.

• Career Progression Model and clear guidance on development, with Customer Success and Management paths to choose from.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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