Hospitality Talent Associate Apprenticeship

Summary

Start Your Career in Hospitality with Cairn Group. You bring the personality and attitude. We’ll train the skills.

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Training course

Hospitality accommodation team member (level 2)

Hours

Exact working days and hours TBC

40 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Starting with us in September, we offer an accredited apprenticeship and practical experience alongside structured learning and development.

As a Hospitality Talent Associate, you will gain exposure to the day-to-day operation of hotels, restaurants, kitchens, bars, events, and guest services while being supported by experienced leaders and colleagues.

You will develop:

• The ability to build rapport and positive connections with guests
• Confidence working as part of a team
• Problem-solving and organisational skills
• Best in class hospitality standards and operational experience
• Communication skills and confidence

What We’re Looking For:

You do not need previous hospitality experience to apply. We are looking for people who bring the right attitude, reliability, and willingness to learn.

We value individuals who:

• Enjoy working with people
• Take ownership and show initiative
• Work respectfully and collaboratively
• Want to learn and develop
• Take pride in doing things properly

Where you'll work

Holiday Inn Birmingham City Centre
Queensway
Birmingham
B5 4EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Hospitality accommodation team member (level 2)

What you'll learn

• Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
• Identifies and acts on opportunities to increase sales and guest loyalty.
• Tailors communication to meet guest needs and build rapport.
• Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
• Assists in the resolution of feedback, complaints, and issues.
• Handles room keys and guest property, including lost property, in line with business procedures
• Handles transactions and payments securely.
• Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
• Communicates within and between teams to ensure operational effectiveness and efficiency.
• Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
• Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
• Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
• Prepares and serves alcoholic and non-alcoholic beverages to business standards.
• Uses on site specialist equipment and technology relevant to business correctly and efficiently.
• Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
• Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
• Handles and disposes of waste safely.
• Manage stock across departments in line with local procedures relevant to own role.
• Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
• Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
• Uses feedback from managers and team to improve own performance and meet personal goals.
• Attends team briefings and implements instructions, offering input or feedback where relevant within team.
• Manages own time to ensure allocated tasks are completed.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows equity, diversity and inclusion legislation and principles.
• Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
• Identifies and acts on opportunities to increase sales and guest loyalty.
• Tailors communication to meet guest needs and build rapport.
• Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
• Assists in the resolution of feedback, complaints, and issues.
• Handles room keys and guest property, including lost property, in line with business procedures
• Handles transactions and payments securely.
• Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
• Communicates within and between teams to ensure operational effectiveness and efficiency.
• Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
• Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
• Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
• Prepares and serves alcoholic and non-alcoholic beverages to business standards.
• Uses on site specialist equipment and technology relevant to business correctly and efficiently.
• Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
• Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
• Handles and disposes of waste safely.
• Manage stock across departments in line with local procedures relevant to own role.
• Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
• Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
• Uses feedback from managers and team to improve own performance and meet personal goals.
• Attends team briefings and implements instructions, offering input or feedback where relevant within team.
• Manages own time to ensure allocated tasks are completed.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows equity, diversity and inclusion legislation and principles.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Customer care skills
• Problem solving skills
• Team working