Apprentice Pharmacy Services Assistant Level 2

Summary

Pharmacy Services Assistant Level 2 Apprenticeship: Develops skills in dispensing medicines, managing stock, supporting customers, and maintaining pharmacy records under supervision. Apprentices gain knowledge of pharmacy procedures, health and safety, and patient care while working towards a nationally recognised qualification.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Pharmacy services assistant (level 2)

Hours

Pharmacy opening hours - Mon - Fri 9am - 7pm Saturday 9am - 4:30pm

37 hours 30 minutes a week

Start date

Tuesday 23 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A Pharmacy Services Assistant Level 2 apprentice may carry out the following day-to-day tasks:

Assisting with dispensing prescriptions under supervision
Preparing and assembling medicines for patients
Serving customers and responding to routine enquiries
Managing and replenishing pharmacy stock
Checking deliveries and storing medicines correctly
Maintaining accurate records and patient information
Supporting health and safety procedures
Handling payments and operating tills
Keeping the pharmacy clean, organised, and compliant
Referring complex queries to qualified pharmacy staff
Promoting pharmacy services and healthy living advice
Following confidentiality and data protection requirements
These duties are completed under the guidance of trained pharmacy professionals while the apprentice develops their skills and knowledge.

Where you'll work

175 WEOLEY CASTLE ROAD
BIRMINGHAM
B29 5QH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Pharmacy services assistant (level 2)

What you'll learn

• receive and log prescriptions
• assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
• work according to legislative requirements, and organisational policies
• order, receive, maintain and issue pharmaceutical stock
• provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
• work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
• act in accordance with systems and organisational governance
• recognise and act within the pharmacy regulatory, legal and ethical standards
• support the team in the development of others
• maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
• communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
• handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
• use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
• demonstrate person centred care and support within a pharmacy setting
• make pharmacy patients and patient safety your first concern
• use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
• maintain the interests of patients and the health of the public
• promote and advocate equality, diversity and inclusion
• promote healthy lifestyles to customers
• work safely within the parameters of your role using Standard Operating Procedures
• apply policies which relate to health and safety at work
• act appropriately in situations to prevent harm to yourself and others

Training schedule

100% remote delivery

Requirements

Essential qualifications

GCSE in:

maths and english (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Team working
• Initiative
• Non judgemental
• Patience