Lettings and management Administrator apprentice

Summary

LDM Properties (UK) Limited is a London-based residential lettings and property management company. They are looking for a Lettings and Management Administrator apprentice, who will receive full training in property management, software systems, and compliance to develop the necessary skills for the role.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5:30 pm. Half an hour unpaid lunch.

40 hours a week

Start date

Monday 13 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General Administration:

• Manage incoming emails, phone calls, and messages professionally
• Responsible for organising viewings and tenant liaison
• Maintain accurate records and documentation within the CRM or property management system (e.g., Monday.com, Fixflo)
• Prepare and file correspondence
• Maintain a well-organised electronic filing system and ensure
• GDPR compliance
• Tenancy progression
• Assist with coordinating right-to-rent checks for tenants and occupiers
• Ensure that all pre-tenancy documents (EPC, gas safety, EICR, and How to Rent guide) are provided and signed before the move-in date
• Arrange key handovers, check-ins, and check-outs with tenants or inventory clerks
• Liaise with utility providers, ground rent providers, service charge companies and the council to open and close accounts at the start and end of tenancy. The bill management process on behalf of landlords/tenants will be a key responsibility
• Produce tenancy welcome packs and ensure move-in checklists are completed

Property Marketing & Viewings:

Manage viewing schedules and liaise with negotiators to confirm access arrangements

Landlord & Tenant Liaison:

• Address tenant queries and maintenance requests in a timely, efficient, and courteous manner
• Manage end-of-tenancy correspondence, deposit returns, and deduction negotiations

Maintenance Coordination:

• Log maintenance issues and assign to approved contractors
• Obtain quotations, issue work orders, and track job completion, instructing where necessary
• Follow up on outstanding work and ensure invoices are received and processed

Financial Administration:

Assist in rent collection and monitor arrears

Compliance & reporting:

• Ensure compliance with the Tenant Fees Act, Right to Rent, and other relevant legislation
• Maintain records of gas safety, EICR, EPC, and other mandatory certifications
• Prepare reports for management on tenancy status, renewals, and arrears
• Support audit and regulatory checks as required

Team Support:

• Support the lettings managers with daily operational needs
• Provide cover for colleagues during holidays or absences
• Contribute to improving internal systems and workflows
• Assist with onboarding new staff members where required

Where you'll work

10 Brindley Place
Birmingham
B1 2JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BIRMINGHAM METROPOLITAN COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3

Requirements

Essential qualifications

GCSE in:

Maths (grade 4/C or above)

Desirable qualifications

GCSE in:

English (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

The ideal candidate will have excellent communication skills, both verbal and written, with a professional and confident manner. They should be enthusiastic and eager to learn, demonstrating a positive and proactive attitude towards their work.

Strong attention to detail and high standards of accuracy are essential, alongside good literacy and numeracy skills. A high level of computer literacy is required, particularly with Microsoft Office applications such as Word and Excel.

The role requires strong organisational and time management skills, with the ability to meet deadlines in a fast-paced environment. The successful candidate will be conscientious, honest, and reliable, able to work effectively both independently and as part of a team, while maintaining a methodical and efficient approach to all tasks.

• Strong organisational and time management skills
• Excellent verbal and written communication abilities
• Good attention to detail and accuracy when handling data and documentation
• Ability to manage multiple tasks and prioritise workload effectively
• Confident in using Microsoft Office (Word, Excel, Outlook)
• Basic understanding of property management, lettings, or customer service preferred
• Willingness to learn about housing legislation, Right to Rent checks, and compliance requirements
• Professional and courteous telephone manner
• Ability to work both independently and as part of a team
• Problem-solving mindset with a proactive approach to following up on tasks
• Numeracy skills for rent tracking, invoices, and financial administration
• Discretion when handling confidential information and tenant data