Service Manager - Midlands/Remote

Service Manager (123jc) – Midlands/Remote – up to £40k + Benefits

Are you a former Senior NCO or Officer with a background in mechanical or electrical engineering? Do you have experience leading small teams, managing operations, and coordinating with multiple stakeholders under pressure? Then this opportunity could be an ideal fit as you transition into civilian employment.

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

Our client, a well-established company with over 30 years of experience in the Lift and Escalator Maintenance and Installation sector, is looking for a Service Manager to join their growing team. Due to continued expansion and demand, they are seeking a motivated, solutions-focused leader to help coordinate their field operations and key client accounts.

What You’ll Be Doing

Reporting to the Regional Manager, you will lead and manage a team of engineers, ensuring top-tier service delivery across multiple locations, while maintaining operational excellence and customer satisfaction.

Key Responsibilities:

Team & Operational Leadership

* Lead a team of 3–4 engineers across multiple sites.

* Conduct weekly planning and review meetings to assess KPIs and align strategy.

* Manage engineering schedules and ensure task completion to a high standard.

* Act as the first point of escalation for operational issues—resolve problems swiftly and professionally.

Service Delivery & Coordination

* Oversee daily operations via the company’s management system.

* Ensure compliance, accurate reporting, and efficient resource planning.

* Coordinate with Admin Manager to streamline internal processes.

Client & Account Management

* Manage relationships with 40–50 clients responsible for portfolios of up to 300 lifts.

* Ensure high levels of client satisfaction and retention.

* Lead the mobilisation of new contracts—ensuring a smooth transition and operational start-up.

What You Bring

This role is ideal for a veteran with:

* Proven leadership and personnel management skills.

* A solid foundation in mechanical engineering (electrical also useful).

* A calm, mission-focused approach to problem-solving and customer care.

* Experience in managing projects, meeting deadlines, and multitasking across complex workloads.

* Excellent communication and interpersonal skills—able to influence and advise both engineers and clients.

* Familiarity with using management/scheduling software.

What’s on Offer

* Up to £40,000 basic salary, with a potential performance-based bonus of 10%

* Electric company vehicle (significant tax benefits)

* 25 days’ holiday + Bank Holidays

* Company pension scheme

* Hybrid working – You will be covering the Midlands area, and you will likely to be based from Birmingham to Reading, or anywhere in between.

This role would suit a veteran who has led engineering sections, managed planned maintenance, or overseen service teams within the Royal Engineers, REME, RAF, or Royal Navy technical branches.

For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on (phone number removed)