Team Administrative Assistant

An exciting opportunity has arisen within the Therapy Services Team at the Royal Orthopaedic Hospital NHS Foundation Trust for a Team Administrative Assistant.

To work as part of a team, providing junior administrative support to the Department.

Ensure all medical records are tracked in and out of the department.

Uploading clinical information to the clinical portal

Enquire using PAS and e-mail to query patient appointments.

Collecting and deliver medical records from all departments.

Answering telephone queries and supplying general information, referring to senior team members for advice where necessary.

Liaising with Medical Records, Appointments and relevant departments.

Confirming appointment details with the patients

Ensuring forms are scanned to the appropriate departments

Request radiology images as required by clinicians, using IEP electronic system.

Undertake training on new systems

To participate in personal appraisals and personal reviews and work to achieve agreed set objectives .

Comply with the appraisal programme for the Trust and work towards training standards required by the NHS.

Adhere to departmental and Trust policies and procedures including completing mandatory training.

This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.

The Royal Orthopaedic Hospital was founded in 1817. In its early years, the hospital was actually known as the Royal Orthopaedic and Spinal Hospital. The Royal Orthopaedic Hospital became a National Health Service NHS Foundation Trust on 1 February 2007. It has an income base of £70m, making it one of the largest providers of elective orthopaedic surgery in the United Kingdom.

The hospital is the major provider of elective orthopaedic surgery for its host Clinical Commissioning Group, Birmingham Cross City CCG and it has significant contracts with several surrounding CCGs and NHS England Area Team. Its various specialist services receive a significant number of referrals from further afield including many outside the West Midlands region. During its first few years as an NHS Trust the hospital has been very successful in financial terms and it is now undertaking a significant building programme.

The hospital currently has around 160 beds, including a 12-bed High Dependency Unit for the postoperative care of patients after complex surgery or with medical problems. Children were cared for on a dedicated 25 bed children’s ward, but in-patient services for under 16-year-olds have now been transferred to Birmingham Children’s Hospital. There are currently 14 operating theatres available at the Royal Orthopaedic Hospital.

Ensure all medical records are tracked in and out of the department.

Uploading clinical information to the clinical portal

Enquire using PAS and e-mail to query patient appointments.

Collecting and deliver medical records from all departments.

Answering telephone queries and supplying general information, referring to senior team members for advice where necessary.

Liaising with Medical Records, Appointments and relevant departments.

Confirming appointment details with the patients

Ensuring forms are scanned to the appropriate departments

Request radiology images as required by clinicians, using IEP electronic system.

Undertake training on new systems

To participate in personal appraisals and personal reviews and work to achieve agreed set objectives .

Comply with the appraisal programme for the Trust and work towards training standards required by the NHS.

Adhere to departmental and Trust policies and procedures including completing mandatory training.

This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.