Road Logistics Apprenticeship - Expo & Events Team

Summary

Whether it's delivering equipment for our favourite sport or transporting sensitive components for the smartphones we use every day, you make an important contribution to life's small and big moments. Your work at Kuehne+Nagel has more impact than you can imagine.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

You can expect a competitive starting salary of £15,600 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship

Training course

Business administrator (level 3)

Hours

Monday – Friday 8.30am – 5.00pm.

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you looking for a challenging and rewarding career? Look no further! Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants. Whether it's your favourite popstar's concert gear or a football team's equipment, logistics make it all happen, connecting us globally and making everyday life more convenient.

Kuehne + Nagel provides logistics solutions for business customers across the globe. Ensuring that their goods are transported efficiently and reliably by air, sea, road and rail to where they need to be, meeting the unique needs of each and every one of their customers.

We are currently seeking a motivated and enthusiastic individual to join the Expo & Events Road Logistics team in Birmingham. The Expo and Events team at Kuehne+Nagel provides comprehensive logistics solutions for Exhibitions and Events worldwide. Supporting Exhibitors and contractors with all logistics needs, from customs and shipping to forklifts for loading/unloading and storage of empty cases during their shows.

If you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!
How you create impact

As part of the team, you will be providing support to our sales and business development team with a strong focus on customer service. You’ll likely be the first person that the customer engages with when they get in touch with Kuehne+Nagel. You’ll manage the initial client relationship and work with the team to close the business, before handing over to our operational colleagues to deliver the service.

You’ll be learning how to:

• Handle different types of customer enquiries via air, sea and road
• Source & procure prices from an array of different specialist suppliers, understanding how each one fits into an event cycle
• Build and strengthen customer relationships to ensure rebooking
  Support the international team in coordinating information to help ensure all critical information and elements (i.e. documentation) are present when arranging shipments
• Liaise with all relevant parties to ensure that customer expectations are met during the shipment cycle
• Respond on time to team requests, and manage any issues that may arise
• Support communication with internal teams to align on event objectives and logistics
• Assist in tracking event expenses and managing budgets, ensuring cost-effective solutions
• Handle queries from colleagues and suppliers
• Support the team in handling finance support requests, including raising, tracking and issuing invoices to customers

Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at

Where you'll work

3 Avenue Road
Aston
Birmingham
B6 4AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Our 24-month Apprenticeship Programme is designed to provide you with the perfect blend of practical on-the-job training and study towards the Business Administration Level 3 apprenticeship qualification.

Requirements

Essential qualifications

GCSE in:

• 5 GCSEs (grade 3-9 / A*-D)
• English (grade 3-9 / A*-D)
• Maths (grade 3-9 / A*-D)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Multitasking skills
• Planning skills
• Microsoft outlook
• Microsoft excel