Customer Service Administrator

Job Description

Customer Service Administrator

I am currently working with a fantastic client who due to busy period are looking for a couple of Customer Service Administrators.

You will be working in a fast-paced environment supporting my client with payroll ensuring their drivers are paid on time and correctly.

The role is a mixture of administration and phone support dealing with queries, pay related issues and any other ad hoc calls that may come through.

Day to Day of the Customer Service Administrator

· Responding to drivers via email, ensuring their queries are resolved

· Processing drivers’ hours, expenses, checking job sheets match the drivers record and confirming on the company CRM to process their wages.

· Working as part of a team to complete hourly targets on a Thursday to ensure all drivers are paid appropriately.

· Liaising with different departments such as finance ensuring driver hasn't picked up any speeding tickets/parking fine etc

· Cross reference systems ensuring Millage/Registration match and sign off as complete

· Actioning driver queries such as missing pay, additional cost and expenses are accounted for

Thursdays are usually the busiest day within the office, and you will be allocated a number of drivers pay sheets to action. You will be working closely in a team to ensure the team target are achieved.

Personal requirements of the Customer Service Administrator

· Team player

· Ability to work in a fast-paced environment

· Excellent attention to detail

· Ability to multitask and use duel screens

· Computer literate

· Able to diffuse drivers

· Customer Service

· Strong Administration skills

About my client, they offer a fantastic holiday package 25 days plus bank holidays. They promote a star of the week reward where you get to leave early on a Friday. You got 2x 10-minute breaks and 1 hour lunch working Monday to Friday 8.30am to 5.30pm.