Boutique Supervisor

KEY PURPOSE OF THE ROLE

To ensure the smooth day-to-day running of the boutique, delivering the highest level of customer service and satisfaction, while aiming to ensure the sales budgets are achieved. The Boutique Supervisor will support in seeking new clients and increase the customer database, through networking and boutique events. In addition to these responsibilities, the Boutique Supervisor must exude a passion for Bremont and be always a true brand ambassador, but particularly at key events.

KEY RESPONSIBILITIES

• Experience of supervising a team of sales associates, ensuring the store is meeting targets and delivering a best-in-class customer service.

• Develop and maintain high-level customer experience in store and inspire your colleagues to also.

• Support the store management to inspire and coach the team.

• Lead by example to deliver excellence.

• Consistently achieve and/or exceed monthly and quarterly budgets and targets.

• Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.

• Demonstrate ability to proactively recruit new and develop existing clientele.

• Cultivate and maintain good relationships with clients.

• Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.

• Support in creating a high performing team.

• Use all computer-related tools available to increase the efficiency of a sale.

• Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.

• Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required.

• Ensure events run smoothly by assisting with set up and take down, meet, and greet guests and find opportunity to connect with the object in building a client profile and sales.

• Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.

• Take pride in the boutique with visual standards and ensuring the boutique is in perfect condition to match the quality of our product.

• Support other colleagues by working as part of a Bremont team

PERSON SPECIFICATION

• A hard working and reliable attitude

• Proven success of working in a fast-paced and changing environment, who delivers against objectives.

• Effective merchandising skills and attention to detail

• 2-year minimum luxury retail experience

• Strong grasp of both mainstream and niche watch brands

• Independently motivated along with strong interpersonal skills

• Excellent presentation and written skills

• Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint (minimum intermediate Excel)

ROLE SPECIFIC BENEFITS

• Generous Holiday Entitlement – 25 days holiday plus an extra day off for your birthday.

• Free Daily Lunch – Enjoy a freshly prepared lunch on us every day on-site.

• Life Assurance – Peace of mind with life cover at 3x your annual salary

• Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.

• Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards – including the chance to receive one of the iconic Bremont timepieces we’re so proud to create.

• Career Growth – Access tailored training programmes and clear development pathways to help you thrive.

• Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special 'Friends & Family' sales.

• Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing.

• Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.

• Give Back – We're proud to support team members who want to volunteer for good causes, with flexibility for approved time off.

WORKING ENVIRONMENT

• Standard weekly working hours are: 40

• Shop opening hours are: Monday -Friday: 10 am – 8 pm, Saturday: 9 am – 8 pm, Sunday: 11 am – 5 pm

• This role works autonomously, in line with the boutique manager.

• National travel is required.

• Probation process 4 months standard

• Notice period – 2 months

INTERVIEW PROCESS

Stage 1

Interview with the hiring manager and HR via Teams.

Stage 2

Interview with hiring manager and senior manager onsite

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.