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Tenancy Sustainment Officer

Belmont Recruitment
Birmingham
Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a Housing Association based in Birmingham on an ongoing temporary contract. This is a full-time role working 37 hours per week.

Key Responsibilities

* Assess referrals and determine suitability for the service.

* Support service users to maintain accommodation and prevent tenancy breakdown.

* Complete home inspections, welfare checks and safety tasks.

* Assist with budgeting, financial inclusion and managing rent accounts.

* Support individuals with daily living skills to promote independence.

* Record tenancy notes and interventions accurately using online systems and mobile devices.

* Monitor arrears and support service users through arrears processes.

* Identify, monitor and report safeguarding concerns appropriately.

* Work collaboratively with internal teams and external agencies.

* Promote engagement with support services, education, training and community opportunities.

Essential Skills & Experience

* Awareness of issues affecting vulnerable adults and individuals facing multiple disadvantages.

* Experience supporting people who face barriers to housing or homelessness.

* Experience working within safeguarding procedures and reporting concerns.

Please apply with an up to date CV ASAP if this role would be of interest to you
Posted 2026-05-18

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