To work flexibly as part of a team providing full and comprehensive secretarial administrative support for the Clinicians and Medical Secretaries in the Pain and MSK Service, in accordance with National targets and the Trust’s Patient Access Policy.
Undertaking a range of secretarial and administrative duties for the services, to ensure patients’ health records are maintained to the highest standard. To ensure appointments and supporting clinic correspondence are sent to patients and other medical professionals in a timely manner. All contact with patients will be dealt with effectively and efficiently. The use of various IT systems and packages will be pivotal to this role, including PAS, TPro (digital dictation system) and Microsoft Office packages.
To assist with the typing of all correspondence relating to outpatient and in patients, as well as typing departmental correspondence.
Regularly liaising with Clinical Service Support Manager to ensure departmental key performance indicators are achieved.
Managing Clinician’s diaries
Arrange patients follow up appointments (scan reviews) as required using PAS system and liaison with appropriate departments .
Receive enquiries from patients and staff, resolving enquiries of a more complex nature and dealing with as appropriate .
Liaise professionally with all departments regarding admissions, waiting lists, ad and cancellations ensuring hospital policies are adhered to.
To provide cross cover for secretarial team during annual leave and sickness.
To validate weekly primary targeting list (PTL) as delegated by the Clinical Service Support Manager
Co-operating in the introduction of new procedures, policies or technology, assisting managers in its implementation.
To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.
Receive phone calls from patients, relatives and GP’s . Ensure they are dealt with in a timely manner or passed to the appropriate secretary as required , maintaining the highest possible customer care at all times .
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Ensure regular data cleansing is carried out on Trust systems such as PAS and Theatreman as required .
To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology/imaging and urgent telephoned results and all results are filed in the patient’s records.
Compiling and maintaining up-to-date medical secretary support job plan or cover for secretarial team.
To take responsibility for patients notes in the office. To implement secretarial and administrative policies to track medical records and referral letters using the Patient Administration System.
To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence.
To participate in appraisals and personal reviews and work to achieve agreed set objectives .
To participate in appropriate training and development activities.
To conduct staff appraisals, as delegated by the Secretarial Team Leade r
Any other duties agreed with the Secretarial Team Leader.
Full job description added as a supporting document.