Level 3 HR Support Apprenticeship - Harvey Norman

Summary

We are looking for a motivated and organised individual to join us as an HR Support Apprentice, supporting the HR team across a variety of human resources and administrative activities.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

HR support (level 3)

Hours

Monday to Friday, 9:00am - 5:00pm

37 hours 30 minutes a week

Start date

Monday 29 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties:

• Assist with recruitment processes, including posting vacancies, scheduling interviews, and supporting onboarding activities
• Maintain and update employee records and HR databases, ensuring information is accurate and confidential
• Support the administration of employee benefits, leave management, and payroll-related processes
• Assist in coordinating employee training and development programmes
• Respond to general HR enquiries and provide guidance on company policies and procedures
• Support employee engagement initiatives, activities, and events
• Prepare and maintain HR reports, records, and documentation
• Assist with a range of HR administrative duties as required
• Ensure sensitive information is handled professionally and confidentially at all times

Where you'll work

14-20 Gracechurch Shopping Centre, The Parade
Sutton Coldfield
B72 1PD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LET ME PLAY LIMITED

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

• Study towards a Level 3 HR Support qualification
• On-the-job training and mentoring from experienced HR professionals
• Exposure to recruitment, employee relations, HR administration, and training activities
• Regular progress reviews and development support

Requirements

Desirable qualifications

GCSE in:

• English (grade A*-C/9-4 or Level 2 equivalent)
• Maths (grade A*-C/9-4 or Level 2 equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Logical
• Team working
• Initiative

Other requirements

Pre-employment checks: Please be aware that a Basic DBS check will be completed as part of the recruitment process. Successful applicants will also be required to comply with the company's standard employment and right-to-work verification procedures.