Contact Centre Operations Manager
Management of large, multi‑channel contact centres (250+ FTE)
Proven delivery of Financial Services Contact Centre Target Operating Models, including:
People strategy and org design
Governance, controls, and MI frameworks
Hybrid working models
Continuous improvement and change
Strong track record driving productivity through digital, automation, and AI
Ownership of large operational budgets (£10m+)
Proven delivery of strong customer outcomes and operational targetsThis is a high‑impact interim role, for a credible contact centre leader, who can stabilise operations and deliver a future‑ready operating model
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