Business Administration Apprenticeship Level 3 - Sales and Marketing

Summary

A Level 3 Business Administration Apprenticeship within a fast-growing recruitment business, supporting sales and marketing activity. You will gain hands-on experience in administration, CRM systems, marketing support and client communication while developing key business skills and working towards a recognised qualification.

Wage

£15,600 a year

After six months, it would increase to £18,000, and after 12 months, it would increase to £20,000.

Training course

Business administrator (level 3)

Hours

8:30am - 5:00pm, Monday - Friday (1 hour lunch break).

37 hours 30 minutes a week

Start date

Monday 13 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities:

• Support recruitment consultants and sales team with day-to-day business administration to keep workflows organised and efficient
• Accurately input, update, and maintain candidate and client records within the CRM system, ensuring data integrity at all times
• Assist in creating and sending targeted marketing emails, job adverts, and social media posts to drive engagement and enquiries
• Help identify potential clients and candidates through online research and LinkedIn activity, feeding leads into the sales pipeline
• Manage inbound calls and emails, ensuring a professional first point of contact and directing enquiries to the relevant consultant
• Support the preparation of client and candidate documentation, including CV formatting, job specs, and presentations
• Assist in tracking and reporting on marketing campaigns, outreach activity, and business development performance
• Coordinate diaries, meetings, and interview schedules where required
• Support the planning and execution of marketing campaigns, networking activity, and promotional initiatives
• Work closely with the wider team to ensure consistent communication, strong candidate experience, and smooth operational delivery

*Driver's Licence is required*.

Where you'll work

Park House, Bristol Rd S, Rubery,
Rednal,
B45 9AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Business Administration.

Requirements

Essential qualifications

GCSE or equivalent in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• Number skills
• Organisation skills
• Problem solving skills
• Team working

Other requirements

Have you considered wage / hours / location?