Guest Experience Team Leader

Guest Experience Team Leader

Location (Country-County-City) UK-West Midlands-BIRMINGHAM

Job Locations UK-West Midlands-BIRMINGHAM

ID

2026-12200

Employment Type

Full-Time

Offer/Contract Type

Fixed End Date/Seasonal

Location Name

SEA LIFE Birmingham

What you'll bring to the team

Ready for a job that’s bursting with excitement? Imagine working where sharks glide by, and penguins waddle past as you go about your day! Join our team and be part of something truly extraordinary. Our guest experience crew thrives on fun and is the heartbeat of our attraction. We’re on the lookout for a Guest Experience team Leader, someone who’s passionate, guest-focused and eager to dive into new challenges!

As a key player on the front line, you’ll welcome and interact with our guests, ensuring they have an unforgettable visit. From managing lively queues to coordinating school groups and even helping run our special events and costume characters, no two days will be the same.

You’ll also be the right-hand to our Guest Experience Manager, leading morning briefs, supporting the team throughout the day and taking charge when issues arise. Whether it’s a guest complaint or an operational hiccup, you’ll be the one who keeps everything running smoothly.

In this 12-month, fixed-term role, you’ll work any 5 out of 7 days, including your fair share of weekends and bank holidays.

Qualifications & Experience

• Self-starter who can prioritize and stay calm under pressure
• Previous Team Leader experience (a plus!)
• Strong communicator with a knack for building rapport
• Leader who can inspire and mentor a team to deliver outstanding results
• Problem-solver who can handle challenges quickly and effectively

Benefits

• Monthly bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass for free tickets to all our attractions worldwide for you, your family, and friends
• Discounts on stays at Merlin hotels globally
• Special rates on cinema tickets and more!

If you have any questions or if you require any assistance, because of a disability or medical condition, or being a care leaver, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

GBP £26,252.43/Yr.