British Sign Language (BSL) Interpreter - Work from home (Birmingham)

• Role : British Sign Language (BSL) Interpreters required!
• Start date : May/June 2026
• Location : Work from home
• Salary : £43.96 P/H (40 hours @£91,436 , 20 hours @£45,718)
• Bonus: Bonus up to 10% PA
• Shifts : 40 hour and 20 hour permanent contracts available
• Operational hours : 8am - 8pm Monday to Sunday
• Qualifications required :
• Level 6 NVQ Certificate in British Sign Language
• Level 6 NVQ Diploma in Sign Language Interpreting

Role Overview

We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay.

Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.

Essential Duties and Responsibilities include the following:

• Provide effective Video Remote Interpreting
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multitask between interpreting effectively and utilizing calls
• Participate in company sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings

Minimum Qualification Requirements:

• Level 6 NVQ Certificate in British Sign Language

• Level 6 NVQ Diploma in Sign Language Interpreting
• Technical knowledge for interpreting IT/Customer Support calls
• Able to provide accurate interpreta tion
• Good understanding of Deaf culture

• Three to five years’ experience in interpreting ( working experience in a professional BSL interpretation support role )

ESSENTIAL COMPETENCIES

• Empathy and Understanding : Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions

• Clarity and Professionalism : Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.
• Consistency and Reliability : Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.
• Listening Skills : Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.
• Organisational skills: You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities
• Follow-Up and Resolution : For sensiti]]>