Field Service Manager

Field Service Manager – Forklift Trucks / Materials Handling
Birmingham | Field Based | £40,000 - £50,000 + Bonus + Vehicle

A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region.

This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery.

The Role

You will take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard.

Key responsibilities include:

* Managing and supporting a team of field service engineers

* Planning engineer workloads and regional coverage

* Monitoring engineer productivity, utilisation and response times

* Supporting engineers with technical fault diagnosis and escalations

* Managing customer relationships and resolving service-related issues

* Ensuring LOLER, health & safety and manufacturer compliance standards are maintained

* Conducting engineer reviews, coaching and recruitment

* Working closely with service administration and parts departments

* Driving aftersales performance, labour recovery and service profitability

* Carrying out customer site visits across warehousing, logistics and industrial accounts

The Candidate

* Proven experience within forklift trucks, materials handling or related capital equipment sectors

* Strong background managing mobile engineers or service operations

* Technical understanding of forklift trucks and associated equipment

* Commercially aware with strong organisational skills

* Calm under pressure and capable of managing a fast-paced operation

* Strong customer-facing and leadership abilities

* Experience managing KPIs, engineer performance and service delivery

The Package

* £40,000 - £50,000 basic salary

* Performance bonus

* Company vehicle

* Pension

* Mobile phone and laptop

* Long-term career progression within a growing dealership environment

This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market