Area Manager, Customer Fulfillment (Birmingham)

Join Amazon as an Area Manager and gain experience leading a diverse team to ensure your area of the business meets customer demand.

In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. You'll implement your team's approach to drive productivity while working collaboratively with colleagues to address challenges.

This role offers the opportunity to develop leadership skills while contributing to Amazon's mission of being Earth's most customer-centric company.

Key job responsibilities
- Create, oversee, and drive a culture of safety and wellbeing
- Analyse and implement changes to keep quality and productivity at a consistently high level
- Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work collaboratively with management-level colleagues to standardize shift practices

A day in the life
Your main focus will be maintaining safety standards within your team and across your site while monitoring and maintaining process efficiency.

Your days will include prioritizing routine team management and daily operational tasks, alongside individual escalations, process improvement work, and operational contingency planning. You'll also serve as a role model and mentor to new managers, helping to develop the next generation of leaders.

About the team
Customer Fulfilment (CF) is where it all started for Amazon - scaling from a humble team of booksellers to a global operation handling over 1.5 million orders daily. Based in Fulfilment Centres (known as the 'First Mile'), we're the first people in the chain getting products to customers at the speed Amazon is known for.

We manage dynamic inventory and deliver round the clock, using emerging technology to offer customers a bigger, better range, quickly and affordably.

BASIC QUALIFICATIONS

- Bachelor's degree, or experience in a relevant field
- Experience working with stakeholders
- Experience using data to influence business decisions
- Experience in people management

PREFERRED QUALIFICATIONS

- Experience within a distribution center, logistics, or manufacturing environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.