Lettings Coordinator
We are working on behalf of the UK's first 24 hour property sales and lettings business. They have revolutionised the way people sell and let their properties and are looking for a detail orientated Lettings Coordinator to join the team at their Birmingham Head Office team.
Key Responsibilities:- Administer lettings cases efficiently from application to move in.
- Follow company process, policy and procedure.
- Ensure full legal compliance on all cases.
- Delivering world-class customer service at all times to Landlords and Tenants.
- Developing a working relationship with field-based lettings team.
- Ensuring high levels of communication at all times with all parties.
- Working methodically through case load based on priority order.
- Ensuring all cases moving in within 7 days have a Gas Safety Cert on file or ordered.
- Send all cases to compliance check with money received and agreement on file.
- Work through the process chronologically with all steps completed at earliest opportunity.
- Communicate with all Landlords and Tenants every 48 hours as a minimum.
- Property Management/Estate Agency/Lettings experience would be highly advantageous.
- Highly organised with the ability to multi-task.
- Strong administration skills.
- Excellent attention to detail with a methodical approach.
- Ability to demonstrate world-class customer service.
- IT Savvy.
- ARLA qualification desirable but not essential.
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