Clinical Customer Experience Specialist

Clinical Customer Experience Specialist – A Rare Opportunity for Audiologists

If you’re an Audiologist or hearing care professional looking to step beyond the clinic and into something more impactful, dynamic, and career-defining… this is one to look at closely.

I’m working on a highly exciting opportunity that blends clinical expertise, technology, training, and commercial impact – giving you the chance to influence how ear and hearing care is delivered across the UK.

What makes this role different?
This is not a traditional clinical role. You’ll be:

Acting as a trusted advisor to clinical teams, guiding them from onboarding through to full service utilisation
Delivering hands-on training and education to clinicians and healthcare providers
Driving real improvements in patient outcomes by increasing access to ear and hearing care
Using data and insights to optimise performance, engagement, and service delivery
Working closely with stakeholders to solve real-world clinical challenges

You’ll combine clinical knowledge with customer experience and commercial awareness to directly influence growth, adoption, and success.

Move into a broader, more strategic and influential role
Be part of a fast-growing healthtech environment
Have visible impact across clinicians, services, and patients
Work in a role that blends training, relationship-building, and performance improvement

What’s on offer

Up to £65,000 salary (DOE) + car allowance
25 days holiday + bank holidays + birthday off & Christmas leave
5% pension + life assurance (4x salary)
Fully remote with UK-wide travel (field-based, 3 days/week)
Access to GP services, physio, mental health & wellbeing support
Lifestyle coaching, financial/legal support & benefits
Strong career progression in a high-growth environment

Who this is perfect for

Audiologists or healthcare professionals wanting more than clinic-based work
Individuals who enjoy training, influencing, and building relationships
Those with a commercial mindset and passion for improving patient outcomes
People who thrive in a fast-paced, purpose-driven environment

This is genuinely one of those roles that doesn’t come around often — a chance to step into something bigger and help shape the future of hearing care.

If you’d like more info or a confidential chat, feel free to message me.

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