HR Advisor - Birmingham

About the job.

National Highways are recruiting for a HR Advisor - Policy and Guidance to join our HR team.

We welcome applications from candidates with transferable skills gained through education, employment, volunteering, or other people-focused roles. Previous HR experience is desirable but not essential and candidates should demonstrate strong communication, customer service, organisation, and digital skills, alongside the ability to learn new processes and work effectively with others.

The successful candidate will be based in our Birmingham office. We have a flexible hybrid working approach, 40% of the week will be spent in the office and 60% will be spent working from home.

This is a fast-paced, exciting, and challenging role! National Highways has thousands of employees across the country, which means we have a whole range of HR written and telephone queries coming in to the team to respond to and support on, including providing guidance on HR policies and procedures, and resolving queries from sickness absence management to flexible working and employee matters.

Key Accountabilities

• Provide first line advice to managers and employees within a fast-paced shared services team, whilst working to tight deadlines within service level agreements.
• Handle a high volume of inbound calls, acting as the first point of contact for employees and managers, and delivering excellent customer service in a phone-based environment.
• Understand, keep up to date with and communicate HR policies, processes, and procedures to employees and managers.
• Assist managers with understanding HR procedures such as absence management, with support from the Employee Relations team.
• Use HR systems to administer transactional changes to employee records such as processing Flexible Working Applications, Family Leave, Leavers and Partial Retirements.
• Monitor and share customer feedback and trends to provide feedback required for the continuous improvement of our HR policies and processes.

About you.

• Experience acting positively and professionally towards helping others, responding to queries, or providing support in a customer focused environment. Experience could be gained through work, education, volunteering or team environments.
• Vocational or standard qualifications - either GSCE/A Levels or NVQ/Apprenticeship (Essential).
• Able to communicate clearly and build positive working relationships with different people to enable effective escalation of queries.
• Able to demonstrate good organisation, manage tasks effectively, solve problems, work independently, and communicate clearly both verbally and in writing.
• Experience using digital systems or technology such as Microsoft applications or similar tools to organise information, communicate with others and complete tasks accurately.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Our HR directorate includes a wide range of services to support our people to be the best they can be, and to enable the organisation to achieve its goals and objectives. We're fully committed to making National Highways a great place to work. We want an inclusive culture where our people feel informed, motivated, engaged - and always reaching for high levels of performance.

Through our People Strategy we're also building our company's resilience, making it better prepared for the future - and we're always striving to improve our day-to-day services.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.