Property Manager - Managing Agents

Help shape the future of Third-Party Housing Management at Midland Heart

Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We are creating a new specialist role to strengthen oversight of our third-party managed portfolio, with a laser focus on managing agent performance, data compliance, and service quality across a geographically dispersed estate.

This role will suit a commercially minded property professional who enjoys operating as the intelligent client — setting expectations, challenging delivery, and holding partners to account.

Your Key Responsibilities

• Oversee the handover of new schemes to ensure all pertinent data is accurately captured within our housing management systems.
• Manage agents on a site-by-site basis through estate inspections and quality assurance checks, mitigating risk in line with Midland Heart service level agreements.
• Act as the responsible person for the third-party property safety certification process, working closely with our Building Safety Team to ensure 100% compliance.
• Lead tenant engagement and ensure all grievances are appropriately raised and resolved. You will ensure tenants clearly understand the relationship between Midland Heart and their managing agent.
• Scrutinise and approve third-party management charges and invoices. You will follow escalation frameworks for legal disputes and monitor reactive and major repairs to ensure timely completion.

Our Ideal Candidate?

We are seeking a property management professional who can balance strong commercial oversight with a tenant-first mindset. Your application will demonstrate:

• ATPI (Associate of The Property Institute) Qualified or equivalent demonstrable experience in private property management.
• Proven experience in private residential and/or commercial leasehold management, including legislative and policy frameworks.
• Experience leading and developing geographically dispersed operational teams, with a focus on core performance management.
• A track record of managing budgets, scrutinising invoices, and delivering value for money.
• The confidence to challenge stakeholders, manage legal escalations, and maintain professional relationships.

Working with Us

As a Smart Working organisation, you will spend 3 days a week at a Midland Heart site and 2 days working remotely. To succeed, you must be willing and able to travel across our dispersed portfolio to meet with your team, contractors, and managing agents.

Who are Midland Heart? We're one team working together for our tenants. We are proud to have been recently named in the Sunday Times Best Places to Work list (Big Organisations category). We offer a supportive environment where ambitious professionals are well-rewarded and empowered to succeed.

Interested? Scroll down below for a full Role Profile. Applying is easy — simply register on our candidate portal and upload your CV and Covering Letter.

Midland Heart is a Disability Confident Employer. Please contact us if you require any adjustments during the recruitment process.