Site Reliability Engineering Specialist

Why this job matters

The Site Reliability Engineering Specialist independently executes activities that help ensures BT is in the best position to deliver the service performance, reliability and availability that internal and external customers expect, through enabling cross-team engineering discussions to achieve scalable, measurable, fault-tolerant, and cost-effective cloud services.

What you’ll be doing

1. Executes the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines whilst executing best practices with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform solutions using Amazon Web Services cloud, infrastructure as code (IaC), GitOps, and container technologies
2. Coordinates a diverse team and creates the initial test schedule to deliver all aspects of testing to time, budget and quality targets, ensuring producing outlines of solutions and defining depth of testing required
3. Executes the implementation of automation technologies to ensure repeatability, eliminating toil, reducing mean time to detection and resolution and repair services
4. Proactively identifies and manages risk through regular assessment and diligent execution of controls and mitigations, proactively raising any concerns
5. Leads scale testing to measure, tune and optimise system performance
6. Executes metric/monitoring analysis that creates stability, security, and performance improvements
7. Designs, analyses, develops and troubleshoots highly-distributed large-scale production systems spanning on-prem and cloud-based hosting
8. Executes approaches that scale systems sustainably through mechanisms like automation and evolves systems by pushing for changes that improve reliability and velocity
9. Writes and delivers infrastructure as code software to improve the availability, scalability, latency, and efficiency of services
10. Implements robust monitoring and alerting systems and performs root cause analysis and post-mortems with an eye towards future prevention
11. Inspects queue and support processing to ensure early warning of support issues
12. Executes retrospective and preventive actions after each high severity production incident
13. Analyses complex systems from a reliability and resilience perspective and identifies sources of instability in distributed systems
14. Champions, continuously develops and shares with team knowledge on emerging trends and changes in site reliability engineering best practices and industry standards
15. Mentors other site reliability engineers, helping to improve the team's abilities by acting as a technical resource

The skills you’ll need

Troubleshooting

Infrastructure Configuration

Service Assurance

Application Performance Monitoring & Alerting

Computer Networking

System Administration

Programming/Scripting

Artificial Intelligence Operations (AIOps)

Server Architecture

Cloud Computing

Continuous Integration/Continuous Deployment Automation & Orchestration

Systems Integration

Project/Programme Management

Incident Management

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.