Sales Administrator

Elizabeth Michael Associates LTD
Birmingham
Sales Administrator

B7, Birmingham

Monday – Friday 9:00am – 5:00pm

Salary - £30,000 - £32,000

Job Purpose

To deliver a seamless and high quality customer experience by managing the end to end order process, from initial enquiry through to fulfilment.

The role is responsible for handling inbound customer communications, processing and tracking orders and building strong relationships with assigned customers to ensure satisfaction and repeat business.

It also supports sales growth by following up on quotations and converting them into confirmed orders, while coordinating logistics and providing assistance during customer open days.

Job Responsibilities

Placing online orders from customers


Processing orders on the system that come in via email or by phone


Managing warm inbound inbox enquiries


Assigning customers and dealing with the same customers to provide high level of customer satisfaction


Responding to customer emails and phone calls


Open day support for customers


Logistics and order processing


Chasing quotations and converting into orders

Skills Required

Strong communication via email and phone


Good organisation and time management


High attention to detail


Customer service and relationship building skills


IT literacy – Microsoft office


Problem solving ability


Teamwork and adaptability

EMA25
Posted 2026-05-06

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