Head of Education & Pro Artistry - FTC 12 months

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

The Role

Head of Education & Pro Artistry - FTC 12 months

Working in close collaboration with the Head of Retail and reporting into the Retail Director, the Head of Education and Pro will lead the creation, development and execution of a regional service, artistry and social education strategy for the Charlotte Tilbury brand. With a future-focused, innovative and disruptive mindset, the Head of Education & Pro will blend artistry excellence with commercial impact, identifying opportunities to continuously elevate the Magic Experience across every touchpoint — in store, online, on the ground and in the air. This role will act as both brand guardian and growth driver, ensuring education sits at the heart of retail performance.

Role Accountabilities

As our Regional Education & Pro Lead, you will shape and deliver the Education & Pro strategy across the region, partnering closely with Retail Leadership to elevate artistry, service and commercial performance. You will

• Define and execute the regional Education & Pro strategy in partnership with Retail and Global Education teams
• Champion the Charlotte Tilbury ‘Magic Experience’ , ensuring flawless service standards across all doors
• Drive engagement with our Learning Management System and evolve our digital learning approach
• Deliver operational excellence and people‑leadership training , including BM Academy and progression pathways
• Lead all artistry development , including Global Artistry Certification, NPD, skincare and core training
• Localise global education content , ensuring it reflects regional needs, retailer nuances and channel differences
• Create modern, effective training mechanisms , with a strong focus on digitalisation and clarity
• Own education communication channels , sharing best practice and building community across the region
• Inspire and lead the Regional Pro Artistry team , ensuring artistry excellence remains the top priority
• Partner with Retail, Marketing and Events to deliver best‑in‑class experiences, activations and brand moments
• Oversee the Education & Pro budget , ensuring strong ROI and strategic prioritisation
• Lead large‑scale educational events , including the annual retail conference
• Drive the strategy for on‑site bridal services , ensuring exceptional customer satisfaction and growth

Reporting Relationships

Reporting to the Retail Director

Managing 2 x Regional Training Managers

Managing the Education Co-ordinator

Managing the Bridal and Pro & Events Team Managers

Requirements

• Proven experience building and delivering education strategies that drive growth Innovative approach to training methodology, blending traditional and modern learning techniques
• Ability to manage the full training cycle (needs assessment, planning, development, coordination, evaluation)
• Strong interpersonal and leadership skills with the ability to influence cross-functional teams
• Advanced organisational skills with the ability to manage multiple priorities at pace, creating structure within ambiguity Independent, proactive, self-starter mindset
• Experience within Beauty / Premium Retail highly advantageous
• Open to travel within the UK and internationally
• Excellent written and verbal communication skills in English

Benefits

• Generous staff discount to use on our products
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!