Customer Service Advisor

Customer Service Advisor – Work From Home

Location: UK Wide (Remote / Home Based)

Salary: £11 – £14 per hour (£21,450 – £27,300 per annum equivalent, based on a 37.5-hour week)

Job Type: Part-Time (Full-Time and Contract options also available)

Reporting To: Customer Service Team Lead (Client Side)

About the Opportunity

Vita CV is a UK-based recruitment partner working with established businesses across the customer services sector. We are currently recruiting on behalf of our client, a customer-focused services business that supports a consistent volume of online and phone enquiries from customers across the UK. This is a UK-wide remote position suitable for candidates who can work independently within a structured home-based environment.

About the Role

The Customer Service Advisor will handle inbound customer enquiries across email, live chat, and phone, ensuring timely responses, accurate record-keeping, and a professional customer experience at every interaction.

Key Responsibilities

• Respond to customer enquiries across email, chat, and phone in a timely and professional manner
• Resolve order, account, service, or access issues with clear follow-up and minimal delay
• Maintain accurate notes within the CRM or support system after each interaction
• Escalate more complex issues to the relevant internal teams when required
• Follow service standards, internal processes, and agreed response-time expectations
• Identify recurring issues and flag them to support leads or operations teams
• Contribute to a smooth and consistent customer experience across all channels

What We're Looking For

• Previous experience in customer service, support, or a similar client-facing role
• Strong written and verbal communication skills in English
• Ability to manage multiple enquiries without compromising quality or accuracy
• Comfortable using systems, CRMs, and standard support platforms
• Good problem-solving skills and attention to detail
• Reliable and confident working independently in a remote environment
• A stable home internet connection and a quiet workspace suitable for customer calls

Desirable (Nice to Have)

• Experience with Zendesk, Freshdesk, or similar customer support tools
• Previous exposure to remote or home-based customer support environments

What This Role Offers

• Fully remote, UK-wide working arrangement
• Flexible engagement across part-time, full-time, and contract options
• Opportunity to develop transferable skills within a structured operation
• A people-focused role with clear processes and team support

How to Apply

If this role aligns with your experience and working style, please submit your CV through this LinkedIn listing. Shortlisted candidates will be contacted by a member of the Vita CV team to discuss the next steps. Applications are reviewed on a rolling basis, and early submissions are encouraged.

Equal Opportunities

Vita CV and our client are equal opportunity recruiters. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, disability, religion, sexual orientation, or background. All hiring decisions are made on the basis of skills, experience, and suitability for the role.