Commercial Claims Manager

Job title: Commercial Claims Manager

Salary: £50,000 per annum + Benefits

Location: Birmingham

OVERVIEW

We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham.

You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression.

RESPONSIBILITIES

Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service.

Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence.

Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example.

Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements.

Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction.

Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing.

Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards.

EXPERIENCE

Minimum of 3 years’ experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high‑performing teams.

Cert CII desired not essential (or working towards).

SKILLS

Strong communication and interpersonal skills.

Excellent organisational skills and attention to detail.

Proficiency in relevant computer applications.

If you have the relevant experience or know someone that does please contact me now on (phone number removed) or email us at (url removed)