Customer Support
We are looking to recruit someone with a genuine passion for delivering outstanding customer service to join our friendly, family-run business.
Searchpoint has been established since 2008 and provides legal and conveyancing searches to solicitors acting for home buyers and sellers. You will be joining a small, supportive team where you will have real autonomy and responsibility in your role.
Experience gained within a conveyancing, legal, or estate agency environment, along with an understanding of the conveyancing process, would be highly beneficial.
The Role
This is a customer-facing position where you will act as the primary point of contact for our clients, ensuring they receive the correct products within agreed deadlines. The role involves building strong relationships and providing knowledgeable, friendly support over the phone and online.
Key responsibilities include:
- Acting as the primary point of contact for customers
- Processing new orders accurately and efficiently
- Advising customers on which searches to order
- Supporting customers in using our online platform
- Resolving queries and managing accounts
- Handling new customer enquiries
- Delivering consistently exceptional customer service
About You
- Confident communicator with strong telephone manner
- Able to build rapport and long-term customer relationships
- Organised, proactive, and comfortable working independently
- Customer-focused with strong problem-solving skills
Location – Hybrid working: 50% office / 50% home-based
Office location: Sutton Coldfield
Hours – Flexible – Part-time or full-time
Minimum commitment of 3 days per week, up to 5 days for a full-time role
Salary – £28,000, or part time equivalent.
How to Apply – Please send your CV in the first instance to:
[email protected]
Recommended Jobs
Yemen Business Owner
Yemen Business Owner (Europe or China base) Engagement type: Contract / ongoing partnership Location: Europe or China (remote collaboration) Our client is looking for a Yemen small or me…
Graduate Learning Support Assistant
Graduate Learning Support Assistant Can you give pupils the extra support they need to engage, communicate, and make progress in school? Are you looking for a permanent SEN role where you can…
Senior Automation Tester (Python) - Agentic AI & LLM Systems (Hybrid) (Hiring Immediately)
Company Description At Resillion, our culture is built on a mindset of “if you see something, say something” — taking responsibility and speaking up. We expect everyone to adapt and embrace chang…
Exams Assistant - Solihull, West Midlands - January 2026
A high-performing 11–18 secondary school in Solihull is looking for a reliable and organised Exams Assistant to support its busy exams office from January 2026 . The Role Working under the …
Caretaker
How to Apply: Complete the application from the school website And return with a brief covering letter to show how you would meet the job role. RETURN APPLICATION TO ST PAUL'S SCHOOL F…
Performing Arts Technician - Creative Secondary School -...
Performing Arts Technician – Creative Secondary School – Birmingham Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale (support staff scale depending on …
KS2 Intervention Teacher Role in Birmingham Starting...
A highly regarded primary school in Birmingham is seeking a dedicated KS2 Intervention Teacher to join their team starting in January 2025. This is an excellent opportunity to work with supportive …
Floor Layer
Strong Construction is working on behalf of our client who are a flooring contractor and are currently looking to recruit 1x Floor Layer on a contract basis in Birmingham start working from asap. …
Fleet Sales Manager
Fleet Sales Manager Location: Midlands and North West Salary: Competitive + A company EV car will be provided For a quarter of a century, SM UK has been at the forefront of fleet safety and efficienc…
Class 2 Driver
Gi Group are looking for experienced Class 2 drivers in Birmingham for a well know, country-wide, company, for an ongoing role Class 2 pay rate: · Monday to Friday £17 including holiday pay (PAYE on…